Job Description
Samaritan Health Services
Req #: 69192
Corvallis, OR
1.0 (80 hrs/pp) - Day
SHS Call Center
Remote Status: Yes
Salary Range: $17.87 - $26.24
- High school diploma or equivalent required.
- Experience or training with computer applications required.
- One (1) year experience in a position of similar responsibility and complexity required.
- Experience or training with medical/insurance terminology preferred.
- Service Orientation - Successfully apply knowledge of various resources/models of recovery to assist and care for others.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
- Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
- Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
- Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
- Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.
JOB SUMMARY/PURPOSE
Takes inbound calls and ensures efficient and prompt responses to inquiries. Responsible for making patients and their needs a primary focus. Cultivates positive and productive patient relationships with the Samaritan System. Utilizes system policies and procedures to try and meet patient's needs, and seeks information to recognize patient preferences and facilitate solutions to patient problems. Acts as a lead/resource for department staff, which may include monitoring and training staff.
DEPARTMENT DESCRIPTION
The Clinic Call Center takes inbound calls and ensures efficient and prompt responses to inquiries from patients. Responsible for making patients and their needs a primary focus. Cultivates positive and productive patient relationships with the Samaritan System. Utilizes system policies and procedures to help patients schedule appointments, communicate with their providers and facilitate their daily care.
EXPERIENCE/EDUCATION/QUALIFICATIONS
KNOWLEDGE/SKILLS/ABILITIES
PHYSICAL DEMANDS
Rarely
(1 - 10% of the time)
Occasionally
(11 - 33% of the time)
Frequently
(34 - 66% of the time)
Continually
(67 – 100% of the time)
WALK - INCLINE
LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs
LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
CARRY 1-handed, 0 - 20 pounds
CARRY 2-handed, 0 - 20 pounds
SQUAT Repetitive
SQUAT Static (hold >30 sec)
PUSH (0-20 pounds force)
PULL (0-20 pounds force)
STAND
CLIMB - STAIRS
KNEEL (on knees)
REACH - Upward
SIT
WALK - LEVEL SURFACE
BEND FORWARD at waist
ROTATE TRUNK Sitting
ROTATE TRUNK Standing
REACH - Forward
MANUAL DEXTERITY Hands/wrists
FINGER DEXTERITY
PINCH Fingers
GRASP Hand/Fist