About the role

• The User Acceptance Testing Analyst, with a focus on systems and business intelligence, will support a wide range of business initiatives including leading and determining project requirements, defining project specification, scopes, and objectives, production timetables, time‐integrated plans for project introduction and testing support tickets. This position will work closely with many departments to test, monitor, collaborate, prioritize, and create support/IT tickets. This position performs the essential functions of the position, which includes but is not limited to duties as described below:

What you'll do

• Determine and define project scope and objectives
• Respond to and coordinate IT tickets/Business Analyst;
• Participate in testing both enhancement and support tickets;
• Work with stakeholders to prioritize requirements effectively based on business value, risks, and constraints;
• Interaction with IT/Systems, Business Analyst, Regulatory Affairs, UW, Sales/Distribution, Accounting, and Claims;
• Provides strategic input and personal insurance subject matter expertise for system implementations of project-related changes (both routine and large-scale projects);
• Analyzes and recommends system process improvements to the various product processes associated with the full policy life‐cycle (acquisition, retention, service, etc.);
• Data analysis of various source systems to data and business intelligence applications;
• Elicit, analyze, specify, and communicate business, system, and implementation requirements. Ensure the requirements are unambiguous and understandable by both business users and solution delivery
• teams. Ensure that requirements are understood and approved by all stakeholders;
• Manage requirement traceability and changes throughout the project lifecycle;
• Measure project performance to identify areas for improvement;
• Ensure the test strategy and test plans adequately cover the requirements;
• Participate in business and system requirements sessions;
• Manage and meet user expectations, be a bridge between IT/Business Analyst and the business community;
• Develop and maintain management and business partner data reports for distribution;
• Learn new technologies relevant to personal insurance projects;
• Maintaining communication with management on the progress of ongoing tasks and/ or projects;
• Anticipate and predict resources and project needs, discern work priorities, and meet deadlines;
• Provides information for management by preparing short‐term and long‐term project forecasts and special reports and analyses; answering questions and requests
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General Insurance Services policies, procedures, and work rules;
• Prompt and regular attendance;
• Other duties as assigned.

Qualifications

• 2‐5 years experience as a systems analyst performing roles and responsibilities listed above preferred;
• 1-2 years experience as an insurance Underwriter, preferred.
• Advanced/solid understanding of personal insurance business. This includes an understanding of products, coverage, claims, underwriting, distribution channels, and business/sale centers;
• Experience in Personal Auto insurance preferred;
• Experience in business process and/or data analysis and data profiling;
• Leadership, innovation, and initiating skills;
• Critical thinking, problem-solving and data analysis skills;
• Basic proficiency with MS Word, MS Excel, MS PowerPoint, MS Access, and SQL preferred, ability to use the internet and adapt to new software programs and changes in technology;
• Ability to set priorities and perform multiple tasks;
• Ability to solve practical problems; deal with concrete variables in situations; and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form;
• Ability to manage increased levels of responsibility;
• Ability to negotiate;
• Ability to adapt to a paperless environment;