PDMI is looking for an Account Coordinator to join our team! If you are a dynamic problem-solver with a passion for building strong client relationships that excels at managing multiple tasks while delivering exceptional service, PDMI wants to hear from you! This opportunity is fully remote from approved locations within the U.S.

About Us:
As an Account Coordinator, you'll be at the forefront of client relations, ensuring our clients' daily operational needs are met and that they receive the best service possible.

Since 1984, PDMI has provided pharmacy data processing and other flexible, scalable solutions to help our clients meet their business objectives. We offer transparent, pass-through pharmacy processing and other services for private label Pharmacy Benefit Managers (PBMs), vertically integrated health plans and hospital systems. In addition to Pharmacy Benefit Administrative Services, we offer 340B Administration, Hospice and Long-Term Care Services.

Why Join Us:

• Best Employer: PDMI was voted a Best Employer in Ohio for the 4th consecutive year in 2024!
• Meaningful Work: Contribute to improving healthcare quality and efficiency.
• Collaborative Environment: Work with passionate professionals who share your drive.
• Exciting Challenges: Every day brings new opportunities to excel.
• Flexible Work: Fully remote opportunity with a company that cares.

What You'll Do:

• Independently interact with clients via phone and email to understand their needs, answer questions, and resolve issues related to account processing.
• Collaborate with internal teams to streamline processes and ensure timely, accurate delivery of client requests.
• Prioritize client requests and manage expectations based on internal tracking, turn-around times, and reporting guidelines.
• Assist in the preparation of meeting materials for Account Managers and document both internal and client standard operating procedures.
• Support the Account Management team by taking on additional tasks and responsibilities as needed, contributing to continuous improvement initiatives.

What We're Looking For:

Required Skills and Experience:

• A bachelor's degree in business administration or a related field, or equivalent education and experience.
• 1-2 years of customer relations experience, preferably in a technical, healthcare, pharmacy, or service-focused industry.
• Strong understanding of Microsoft Office applications, including Outlook, Teams, Excel, and Word.
• Excellent verbal and written communication skills, with the ability to articulate complex ideas in a clear and concise manner.
• Ability to build strong relationships with clients and collaborate effectively across teams.
• A talent for researching client inquiries thoroughly and providing accurate, timely responses.
• Strong attention to detail and the ability to prioritize tasks effectively in a fast-paced environment.