Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as an Assistant COO today with Parallon.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as an Assistant COO. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

As the Assistant COO, you will be responsible for implementing the execution of strategy and day-to-day back-office operations for Parallon’s Physician Service Center. The main Revenue Cycle operation is located in Brentwood, TN. Some travel will also be required.

In this role, you will:

• Engage in development and prioritization, through collaboration with and guidance from the Physician Revenue Cycle leadership team, of well-informed strategies and plans of action. Strategies and plans must incorporate a high level of engagement and input from the center’s Senior Executives as a liaison from the HCA Physician Service Group, the Corporate Parallon Business Performance Group, and other corporate stakeholders, including but not limited to, the Payor Contracting and Alignment Group, Physician Services Coding Support Team, Physician Services Accounting/Finance Team, Government Regulatory Support, IT&S, and Human Resources.
• Attend HCA Physician Service Group and Parallon Business Performance Group strategy, planning, and operating review/status meetings. Align and incorporate meeting outcomes into the Physician Revenue Cycle Center operations.
• Engage with lead operational departments using empirical data such as financial, performance, growth projections, human resources, and customer service metrics to ensure the highest and best use of the resources available as defined by the annual budget.
• Actively participate in Customer Engagement and Relationship Management Plans to ensure internal and external customers have the best interaction possible. Champion these plans for your assigned service line to ensure all levels of the organization are able to view the business from the perspective of the customer. Embrace, utilize, and enhance established processes to track, oversee, organize, and monitor these customer interactions.
• Monitor on a daily, weekly, and monthly basis (1) Accounts Receivable, Net Revenue, and Cash-related data from the financial statements (including the balance sheet and income statement) and (2) Operational Performance Metrics and Reports (including source data from the Practice Management and other bolt-on technologies). Identify and correlate multiple data points with related trends, issues, and underlying root causes. Collaborate with CEO for direction and long-range forecasting and trending.
• Engage in Departmental Monthly Operating reviews and participate in guiding the organization to ensure strong department-level operating standards, measurement and benchmarking systems, and modifications to process, staffing, and technology are completed proactively, timely, and support strong internal controls and results delivery.
• Engage with process of monitoring and guiding adjustment of the organizational structure and underlying infrastructure using data analytics including planning/forecasting, staffing/management ratios, ROI analysis, evolving technology solutions, and corresponding change management approaches to ensure continued scalability as the Physician Revenue Cycle grows.
• Collaborate on joint initiatives and concerns across departmental boundaries (internal service center departments, external departments, and customers). Negotiate, collaborate, and facilitate a shared agenda around the Physician Revenue Cycle to ensure successful outcomes for your assigned service line.
• Participate in communication of the financial, operational, and plan status to the Senior Leadership at HCA Physician Service Group and may attend monthly operational updates at the Physician Service Group and Corporate Parallon Business Performance group.
• Support and engage in the preparation of materials for the CEO to deliver formal communications and presentations regarding Physician Revenue Cycle financial, operational, and strategic plan results to “O” level executives from the Group, Division, Markets, and Hospitals for which the physician clinics are located.

What qualifications you will need:

• Bachelor’s Degree in Business, Finance, Accounting, or related field required. Master’s Degree is a plus.
• At least 5-7 years of revenue cycle experience required
• Experience in a leadership role at a medium to large “shared service type” organizations, with physician and/or hospital revenue cycle experience preferred
• Consulting experience in areas of business transformation, shared services, change management, and project management a plus
• Executive-level interpersonal skills with proven ability to work within a complex matrix reporting environment
• Relevant education may substitute experience requirement with PSC Executive approval

"Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Assistant COO Work From Home opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.