Position Description:

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

Provides analytical, technical and problem resolution support to core (Facets) and peripheral systems with a focus on FEP claims. Conducts or participates in activities related to planning, controlling and directing, and performing system enhancements/projects, testing processes and/or system changes and configuration/support. The analyst must use knowledge of existing business practices, systems, procedures, policies, current testing tools/practices and their inter-relationships to provide and ensure innovative approaches and solutions to business problems and requirements in the supported systems. The analyst is responsible for obtaining necessary approvals on systems configuration, systems testing and application changes.

Responsibilities and Qualifications:

• 5% - Supports core functional system targeted applications and tasks. Includes understanding of end to end process. Demonstrates the ability to create and run simple queries. Includes all previous grade level expectations.
• 25% - Ability to serve as a department project lead for medium scale (40-500 hours) department/corporate projects and/or maintenance activities as assigned. Includes the ability to communicate project team status updates verbally and in writing to all team members. Ability to identify potential projects risks and contingencies. Consider root cause analysis and identify process improvement opportunities.
• 10% - Ability to elicit and/or document detailed business requirements to support configuration and system changes.
• 10% - Understand end to end processes and downstream impacts when system and process changes occur. Organizes information and data to identify and explain major trends, problems, and causes. Includes all previous grade level expectations.
• 15% - Serve as a subject matter expert for two (2) business processes and technical detailed knowledge.
• 5% - Responds to questions from internal and external customers.
• 15% - Ability to summarize verbally and in writing advanced analytical research that is understandable to the intended audience. Ability to facilitate meetings including preparing agendas, minutes, and other documentation as needed. Communicate any roadblocks or impacts to both management and business areas.
• 15% - Performs application testing for maintenance and medium scale (40-500 hours) projects. Ability to write test plans, setup test data, execute test scenarios and document defects. Review and coordinate testing with business areas. Communicate test status and milestones to dept and project management. Serve as a test lead on projects. Evaluate and effectively communicate testing defects and negative business impacts to ensure they are being addressed with a sense of urgency.

Skills:

• Ability to lead meetings and give presentations to both management and staff. Includes the ability to develop teamwork among diverse groups.
• Ability to analyze problems and issues, determine impact, and develop business solutions for system changes. Ability to act as a liaison and recommend solutions to a variety of departments, as well as other Plans and other external business partners.
• Ability to plan, organize, lead and control projects. Includes the ability to effectively communicate in writing and verbally with technical and non-technical audiences. Also includes persuasion and negotiation skills to resolve differences with skill and understanding.
• Ability to quantify and prioritize assigned activities, the ability to adapt to changing priorities, and perform duties with minimal supervision. Includes ability to act both independently and as part of a team.
• Ability to review, build, create mapping documentation, partner with developers, recommend changes, and analyze requests.

Knowledge:

• Knowledge of ANSI Standards as they relate to HIPAA legislation and EDI 837 transaction mapping is preferred.
• Knowledge of the health care industry and CBC corporate structure. Includes knowledge of standards, policies, and business practices and procedures for multiple departments/systems. Is familiar with those business services, systems and/or processes provided by external business partners.
• Knowledge of data processing terminology and concepts. Includes a high level technical understanding of technologies such as Microsoft Office Suite, Data Modeling and Intranet Technology as well as knowledge of batch and real-time processing environments. Also includes knowledge of online change methodologies (i.e. ServiceNow), Quality Center and Web-Based Products. Experience working with testing tools, such as MicroFocus UFT especially for regression testing and performance measurement.
• Knowledgeable and capable of conducting cost benefit analysis techniques.

Experience:

• Experience working with an integrated business system that handles claims processing, membership, billing, network, clinical, customer service, and product processes.
• Experience working with application configuration of systems
• Familiar or experienced in any of the peripheral systems to Facets.

Education and Certifications:

• Prefer a Bachelor's Degree in one of the following; business administration, health planning and administration, information systems, computer science; and three years' relative experience.

Physical Demands:

While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. The employee must occasionally lift and/or move up to 5 pounds. Sedentary work involving significant periods of sitting, talking, hearing, keying and performing repetitive motions. Work requires visual acuity to perform close inspection of written and computer generated documents as well as a PC monitor. Working environment includes typical office conditions.

Other:

• Travel may be required and could potentially include overnight excursions.
• Ability to communicate effectively with all levels of personnel, both internal and external.
• Ability to communicate technical information in an easy to understand yet comprehensive manner for various business areas.

About Us: We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a diverse and caring team of supportive colleagues, and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.