NOTE: This position is open to North Carolina residents only. Must be available to work early Saturday mornings starting at 4am eastern time, and bilingual in Spanish.

We are looking for a Bilingual Part-Time Client Relations Associate who enjoys helping people!

As a Client Relations Associate, you’ll play a vital role in interacting with and supporting clients over the phone and online chat as they complete our budget and debt counseling course. We’re looking for individuals who can effectively explain details about the course, answer questions, and lead clients through the process, with a positive and helpful approach. We’ll provide the necessary financial basics you’ll need to work with clients.

The current position is part-time, for 12-15 hours per week, for an early morning shift on Saturdays from 4am-12:30pm eastern time, and on one weeknight.

The company is headquartered in Los Angeles, CA, but our client relations associates work from home. This is a work-from-home position. A quiet working environment is required.

Responsibilities:

- Provide outstanding support to Abacus clients

- Resolve inbound requests via phone, online chat and email

- Explain technical issues to clients in a way they can understand

- Use internal tracking tools to manage client issues

- Must be available to work early Saturday mornings

- Must be fluent in Spanish

Qualifications:

- 1+ year experience in client service, retail or educational role preferred

- Bachelor's degree preferred

- Strong written and verbal communication skills

- Well organized and able to multi-task

- Able to work independently and as a team player

Pay:

- $16/hour

Job Type: Part-time

Pay: $16.00 per hour

Weekly day range:

• Weekends as needed

Work setting:

• Remote

Application Question(s):

• Please confirm you reside in North Carolina.
• In your application, please confirm you are available to work on Saturdays starting at 4am eastern time.

Location:

• North Carolina (Required)

Work Location: Remote