Company
Cox Communications, Inc.Job Family Group
Job Profile
Management Level
Flexible Work Option
Travel %
Work Shift
Compensation
Compensation includes a base salary of $43,800.00 - $65,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job Description
Cox Communications is hiring a Billing Analyst I who will be responsible for researching and resolving billing issues and discrepancies associated with RapidScale invoicing. This position will also assist in adding orders to customer accounts, as well as identifying issues regarding bills due to premature billing or incorrect SKUs and initiate the dispute resolution process. This role will provide on-going daily support to the RapidScale Billing Department.
**Internal employees may reside in any CCI Market location.**
RESPONSIBILITIES:
Researches and resolves billing issues and discrepancies.
Concludes timely review of escalated customer billswithin Salesforce Ticketing
Utilizes Salesforce ticketing system to record all customer interactions and changes made to customer accounts.
Research data entry errors that impact revenue and billing reports and communicates issues to appropriate contacts.
Reviews data in billing databases to ensure reflection of appropriate chargesand changes due to new billing, renewals, removals, or cancellations.
Identifies root cause of billing/rating issues and coordinates resolution with appropriate departments.
Monitors customer contracts to ensure the billing of services are appropriate and accurate.
Responsible for emailing customer's requested documentation (invoices, credit memo's and/or other statements), as well as directing customers to the Customer Portal
Processes credit card payments, sends new links where necessary.
Escalates clients' requests for terms outside of the norm to Manager for approval.
Maintains standards as established through existing measures and procedures.
Provides ongoing billing training and education to customers on the RapidScale Portal
Identifies anomalies that affect billing by noticing trends in customer-based issues.
Maintains, reviews, and analyzes data files and billing system for inconsistencies, troubleshoots data integrity issues and develops cleanup strategy ifneeded.
Assists Accounts Receivable with ad hoc Collections notices and other requests.
Ensures account integrity through following through on failures both payments and invoices.
Responds to email inquiries regarding invoices, customers' account manager, and usage, directing to Leaders if escalation is needed.
Ensures special term (e.g., annual billing) documents are linked to proper accounts.
Ensures the payment terms and methods are set to default unless proper addendum is attached or documented on account.
QUALIFICATIONS:
Bachelor's Degree with one or more years of experience preferred in related fieldFinance and/or Billing. A non-degreed candidate will have 4+ years of related experience.
Requires strong knowledge of Microsoft Word, Excel, PowerPoint
Experience with Salesforce and/or Zuora Billing a plus
Organization and time-management skills
Attention to detail.
Teamwork
Excellent communication skills
Problem solving skills.
Ability to work independently and meet tight deadlines.
Benefits
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