Seeking those who will commit to us long term and who demonstrate longevity, loyalty on their resume v. job hopping. This position is collections in a call center.

Pay: Hourly: $16.00 plus commission potential ($1 premium for Bilingual Spanish speakers)

Commission paid with each check (every other Friday).

Schedule: Full Time (40 hours/week)

Monday to Friday - call center hours of operation 8am-8pm central time zone

Various starting times availalble

Position Summary (what does the position do in a day?)

This is a patient billing collections position in a call center. You will be making and taking calls the full day. A Healthcare Collections Agent takes calls in our call center from patients, sometimes answering questions or addressing any concerns and providing solutions. They take notes while on each call. Their duties include handling many inbound and outbound calls (roughly 150+ calls a day) with patients, listening to patients’ needs or issues, and providing helpful solutions to their problems. They are focused on helping the patient resolve their medical bill balance. Often by engaging in negotiation tactics to encourage patients to resolve their balance by obtaining a payment in full, setting up a payment plan or promise to pay.

Essential Functions

• 100% attendance required during training. Additionally, successfully passing all quizzes, final assessment and call review is required to graduate from new hire training and move on to new hire mentoring.
• Attain passing scores on all quizzes, the final assessment and call review during training
• Meet established monthly individual performance goals and group collection targets
• Calculate payment plans and communicate them effectively to patients. Meet monthly collections goals
• Daily handle specific volume of outbound and inbound collection calls daily regarding patients accounts, ask for payment in full or establish payment arrangements
• Provide patient service regarding collection account - multitasking skills essential
• Maintain accounts database by entering accurate & detailed records of calls, inquires, and payments during call time
• Follow federal and state laws dealing with debt collection, HIPAA, PHI, FDCPA
• Participates in team and individual meetings with supervisory management on collection efforts

General Knowledge, skills & abilities

• Dependable, consistent attendance for full shifts with appropriate notice to management when an absence or tardy is unavoidable. (ESSENTIAL)
• Clock in and out for scheduled shifts and breaks (ESSENTIAL)
• Appropriate general and business math skills needed to compute payment plans.
• Ability to negotiate effectively over the phone
• Ability to multi-task in a fast-paced environment (using multiple platforms at once, under time constraints, while on calls with patients)
• Think quickly/critical thinking while on the phone
• Highly motivated to reach performance goals
• Aptitude to work well under stress
• Proficient computer and typing skills using Microsoft Office software; able to type account notes during call.
• Skilled in reading, writing and speaking English required. Additionally, skilled in reading, writing, and speaking Spanish is preferred.
• Meets established monthly individual performance goals and group collection target
• Position requires an individual to empathize with patients, patiently answer questions, and persuasively communicate payment requirements, as well as the ability to positively redirect initial refusal to make payment.

Experience

• Demonstrated the use of exceptional customer service and phone skills as might be acquired through 1 – 2 years of experience in a call center or phone-based customer communication environment.
• Experience in collection or call center work (Preferred)
• Experience in handling sensitive information from clients in a discreet and ethical manner (Preferred)
• Healthcare Accounting/Finance background (Preferred)

Work Environment

Work from home, call center environment. The position is well managed to the same level of Management you would receive working inside the call center·

Environment Requirements

Providing a quiet, secluded, and distraction free workspace office with a closed door where you can keep others out of the room during work.

Not suitable for dependent care – Notice that remote work is not a substitute for dependent care (children, significant other, parents or pets).

Providing the necessary internet upload/download speeds for the job (100mpbs upload, 10mpbs download)

Additional Focuses and Expectations

• Department uses a strict attendance point system policy. Zero call in's and tardies are requested for all agents.
• Required to be very prompt and precise about clocking in and out at times you are scheduled including your breaks/lunch period. The department runs a tight schedule and counts on agents being diligent in this area. Time management is essential and required in this role.
• Employment is contingent on 100% attendance during training
• 100% attendance required during first 90 days. PTO starts accruing after 90 days. We do not offer unpaid time off.

Physical Demands

The employee is frequently required to sit for long periods of time and speak on the phone 60-80% of their day/shift.

Education

High School Diploma or Equivalent

**Must pass a background check**

A little about One Mnet Health: We are a premier Revenue Cycle Management (RCM) to the surgical industry. Mnet provides customized patient-pay solutions to over 900 surgical hospitals and ambulatory surgery centers.

www.https://onemnethealth.com/

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

Application Question(s):

• Do you have a office/room with a door that closes to work from home?
• Have you held a work from home position? For how long?
• What is your earliest available start date?

Experience:

• Bad debt collections (as in collection rep): 1 year (Required)
• Call Center (autodialer system): 1 year (Preferred)

Language:

• Fluent Spanish and English (Preferred)

Location:

• Alabama (Required)

Work Location: Remote