At TFCU, we welcome people of all backgrounds. We believe in diversity, equity and inclusion and know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard.

Please note the following:
1. We will be accepting applications until 10/1/2024.
2. Applicants must be flexible between the department hours of 6:00 AM - 9:00 PM Monday-Friday & 8:00 AM - 5:00 PM Saturdays as well as willing to work evening shifts. Will discuss schedule further during interview.
3. This is not a fully remote position, and applicants will be required to come into the office and live in Oklahoma or be in the process of relocating when being considered.

Tinker Federal Credit Union’s Member Service Center department has an immediate opening for a Call Center Representative I! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

As a Call Center Representative I, you will be responsible for the following:

• Assist members via various digital or telephonic remote means to support members and perform non-cash transactions
• Provide members with information and customer service concerning the credit union and its products and services, ensuring the highest quality of service
• Provide members with technical expertise enabling the successful utilization of TFCU’s digital products and services with an emphasis on driving self-service options for the membership
• Train new Call Center representatives and provide them mentorship
• Aid the Call Center Supervisors in providing solutions to unique problems when requested

Salary Range:
This is a non-exempt position. The starting hourly rate is $21.36 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Education/Experience:You must have:

• A high school diploma or equivalent and two years’ related experience are required
• Credit union or banking call center experience is preferred

Bilingual English/Spanish skills highly preferred! Remote work (hybrid) opportunities available after training is completed!

Applicable additional education levels may be eligible to satisfy experience requirements.

Certificates, Licenses, Registrations:

• Incumbent Bonding REQUIRED by TFCU’s chosen authority.
• Complete communications and regulations training.
• CCR I Capstone completed for that level.

Keys to success:
In order to be successful as a Call Center Representative I, you must possess these qualifications:

• Ability to provide courteous customer service
• Ability to thoroughly research & resolve account errors as well as the ability to overcome obstacles by thinking critically and using deductive reasoning
• Have understanding of basic math
• Knowledge of federal and state regulations
• Ability to focus in a high-paced call center environment as well as ability to operate the telephone device for the hearing-impaired (TDD)
• Ability to use Windows operating systems and Microsoft Office as well as ability to use and maintain basic, fundamental office equipment
• Strong communication and problem-solving skills

Tinker Federal Credit Union is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. We celebrate the unique differences of our employees, and welcome people of all backgrounds. We believe in Diversity, Equity, and Inclusion, and know that embracing a diverse team makes us a better organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy status, parental status, political affiliation, or any other status protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at [email protected].