Job description

Medical Program Call Center

In this fast-paced, hi-tech society, the patient-physician relationship is changing. In response to this, our mission at ORTELE HEALTH is to provide access to specialty medical care through state-of-the art, user-friendly telemedicine solutions.

With every virtual visit, we strive to exceed client and patient expectations by delivering comprehensive care and pristine standards of performance and customer service. This dedication is the foundation for our business.

Call Center Support Representative:

The qualified candidate will provide a timely turnaround on mandated tasks including, calling members and answering incoming calls to transcribe their information into our software programs.

The candidate must already be prepared for remote work with at home office environment and technology resources. Must own a smartphone and a laptop, with access to a reliable and secured internet connection.

Primary Responsibilities/Requirements:

● Answer inbound phone system
● Make outbound calls to members via phone, SMS, email, and CRM platform communications
● Input collected data into our patient database
● Must be proficient using Google Suites Workspace
● Must be willing to learn, adapt and be eager to grow with startup
● Must be able to type at least 60 WPM

Skills:

● Strong phone etiquette and customer service skills
● Ability to work independently/self-motivated
● Strong organizational and technology navigation skills
● Background in healthcare and EMR systems preferred
● Detail-oriented individual, with strong analytical skills
● Excellent communication skills and professional demeanor
● Willingness and ability to learn and adapt to changing job requirements

Location: REMOTE - Michigan
Compensation: Based on Experience
Hours: Full-Time / 40 hours per week

In accordance with HIPAA, this position must maintain the confidentiality of the patient, as well as the company, in all circumstances. This ensures that the confidentiality of data collected and stored is maintained.

Job Type: Full-time

Salary: $12.00 - $15.00 per hour

Schedule:

• Monday to Friday

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Remote

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Location:

• Michigan (Required)

Work Location: Remote