Who are we?
Our Mission at Pinnacle Home Care is "Changing lives through the art of the experience"!! Pinnacle Home Care is a full-service Medicare Certified and Florida Licensed Home Health Company locally owned and operated by home health professionals who are passionate about delivering exceptional, quality care to the communities that we serve. We take pride in our home health care professionals who are devoted to fulfilling the levels of service that we uphold. Human service can never be successful without dedication, just as dedication cannot be realized without passion.

Why join us?

• Award-winning – “Top places to work 2020, 2021, 2022, 2023, 2024” “Healthcare workplace Innovator” “Top 100 Agency HomeCare Elite”
• Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.
• Comprehensive and ongoing training, work/life balance, more family time, fun and relaxation

Our teams at Pinnacle work seamlessly together with physicians, patients, and caregivers to deliver Exceptional Outcomes with Beyond Expectation patient care.

Part-time remote position open Wednesday and Thursday 9:00AM-7:30PM

Job Summary:
Our Registered Nurse (RN)/Licensed Practical Nurse Clinical Concierge provides real-time Tele-support for our patients, their families, the public, and employees (customers). In this role you will triage incoming communications, ensure proper documentation of activity, schedule appointments, make follow-up calls, problem solve, and connect customers with their needs.

Essential Duties and Responsibilities:

• Answer incoming and/or make outgoing calls to/from stakeholders, referral sources, and new/current patients for the purpose of providing exceptional patient care & customer service in a fast-paced, high-volume call center environment.
• Demonstrate the ability to prioritize and multi-task, operate multiple web-based systems simultaneously, access and comprehend information to determine the next steps, and perform data entry with a high level of accuracy.
• Be able to easily accept and adapt to changes in procedures, programs, and/or role functions based on the needs of the company
• Compliance with HIPPA in all interactions
• Create, update and access confidential client data in company Electronic Medical Records with a high level of confidentiality and accuracy
• Communicate effectively with both internal and external customers
• Maintain internal department spreadsheet logs and/or reports.
• Utilizes appropriate supervisors and leaders to discuss, enhance, and resolve issues.
• Complies with acceptable standards and practices.
• Knowledge of government regulations and HCAC standards desired.
• Other duties as assigned.

Required Education/Training:
Registered Nurse or Licensed Practical Nurse with Current licensure to practice in the state of Florida.
Must have sound knowledge and previous experience clinically caring for patients at a medical/surgical level at a minimum.

We would love to hear from you if you are:

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Are a leader: Positively inspire teammates to follow them
• Dedicated: Devoted to a task or purpose with integrity
• Flexible: Willing to adapt, cross-train, stay late, and help in other departments.
• Have an entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business