Job Description
Overview:
The purpose of this job is to anticipate, monitor and prevent fraudulent activity on accounts specifically related to the processing of in-clearing checks. The position is also responsible for anticipating new and emerging risks, and using expert judgement to solve industry challenges that impact the bank and its customers. The candidate will monitor and analyze confirmed check fraud, investigate suspicious activity, identify trends, and develop strategies to mitigate risks. The primary focus of this position is to protect the bank from financial losses and help to maintain its customers’ trust.
Responsibilities: - Serve as the subject matter expert for the bank’s check fraud detection software.
- Creates and manages fraud rules utilizing the capabilities of the check fraud system to achieve the highest fraud spot rate while moderating the number of false positives.
- Uses outside-the-box thinking to develop solutions to challenges presented by fraud activity.
- Review large amounts of data to monitor and uncover behaviors and trends related to fraudulent check activity.
- Monitor check fraud trends to develop insight around potential gaps and to propose solutions by leveraging data from across the bank.
- Work closely with both internal and external partners to develop and deliver solutions including the development and deployment of system enhancements and production maintenance within check fraud detection software.
- Monitor and track all reported check fraud activity to provide monthly benchmark reporting and other reports as required.
- Ensure compliance with regulations, bank policies and procedures.
- Perform additional duties as assigned.
- Previous banking experience required (preferably in fraud prevention). High School diploma or GED required with five years of banking experience; Associate degree with three years banking experience; or Bachelor’s degree with one year of banking experience.
- Must be able to learn new software and eventually serve as the subject matter expert for that system for the Bank.
- Must possess excellent analytical skills with the ability to research, comprehend and explain data/concepts in a clear and concise manner.
- Must be self-motivated and able to work in a high-volume production environment.
- Must be able to work well under pressure, maintain composure, and meet deadlines daily.
- Must be extremely detail oriented.
- Must possess strong written and verbal communication skills, and the ability to interact effectively with all levels of bank associates and clients.
- Advanced knowledge of Excel analysis tools preferred; including the mastery of analysis and lookup functions (such as VLOOKUP, INDEX, MATCH, and pivot tables) preferred
- Previous experience working in check fraud detection and/or strategic analytics preferred
- Experience or formal training in data science preferred
- Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.