As a Field Claims Representative on our Liability claims team, you’ll be there when our clients need us most and deliver on our promise to get clients back to normal as soon as possible. You’ll investigate, evaluate, negotiate and settle personal lines and commercial claims. Your work will focus on investigating and settling claims, such as multi-vehicle accidents and claims involving bodily injury.

This position offers full time remote work in Illinois if outside of a 50-mile radius from our Bloomington, IL office.

How does a Field Claims Representative make an impact?

• Investigates claims by determining applicable policy coverage, evaluates, negotiates and settles assigned claims.
• Initiates contact with insureds, claimants, and all relevant parties to gather basic information, obtain recorded statements (when necessary), and explain the overall claims process.
• Evaluates damages and prepares written estimates according to policy provisions and liability.

Do you have what we’re looking for?

• Experience with the claim’s investigation and settlement process of one or more claims types, property claims, bodily injury and or material damage claims (including total losses). Previous experience handing specific claims applicable to area of special assignment.
• Good working knowledge of the policy provisions and coverages associated with liability claims. Proven ability to independently evaluate, investigate and settle claims of higher complexity and settlement authority than those handled by Claims Specialist – Field. Knowledge of contract insurance contracts and claims law.
• Requires highly developed oral and written communication skills to communicate and independently negotiate successful outcomes with a wide variety of internal and external contacts. Must possess the ability to handle potential conflict effectively and constructively. Must be able to work independently without an inordinate amount of supervision or management involvement. Excellent decision making, analytical skills and attention to detail.
• Maintains the appropriate adjuster's licensing as required by the states in which we do business.
• May be called upon for catastrophic duty.
• Typically requires 4 years of relevant experience or a combination of related experience, education and training.

This position is part of a job family. Placement will be determined by skills and qualifications of the candidate.

Why work with us?

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer in your community.

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at COUNTRY today!

COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.