Do you have Collection experience AND a passion for Customer Service and helping people? If so, please read on!

Professional, Pacific Northwests leading accounts receivable management firm, has an immediate opening for Credit Representatives. We are here to roll up our sleeves and change the collection industry one call, text and chat at a time. You have the opportunity to help people through tough times and we provide YOU with the necessary training to be successful. Are you ready to help others?

At Professional, we care a lot about how our team interacts with consumers. Every conversation should be as positive and productive as possible. We are looking for individuals to join our dynamic team that truly want to help others. You have the opportunity to help consumers using cutting edge omni-channel communication technology to provide excellent customer service to consumers at every touch point via text, live chat, email and phone calls.

The position is full-time, 40 hours per week. After training, start times vary with a day Saturday rotation, once a month. During the initial training, hours are from 8am 5pm PST.

Where you will work: This is a Work from Home opportunity for those in the Jacksonville, Florida or Houston, Texas area only!

Work-from-Home Requirements:

• Prior collection experience, taking inbound and outbound calls, negotiating and setting up payments.
• Dedicated, private room in your home that is quiet during work hours.
• Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
• You must have a laptop to use during the initial training. Professional will provide all computer equipment after the initial training.
• Your desktop work surface must have room for 2 PC monitors.
• You will be required to sign and acknowledge these work-from-home requirements.
• Must have a personal cell phone to install a security application.
• Must be present in virtual work environment via company provided webcam during all working hours.
• Must be meeting minimum performance levels and KPIs.

What Will You Be Doing as a Credit Representative?

• Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text.
• We will train you to take inbound and outbound call with utmost professionalism and courtesy.
• Navigate cutting edge Customer Relationship Management (CRM) software
• Learn negotiation and sales techniques applicable to all industries
• Negotiate payment agreements, resolve customer concerns and help consumers get out of debt.
• General computer skills are required with the ability to navigate multiple screens and type 25 words per minute
• Good decision making skills are required.

Top Reasons to Join Our Team:

• A stable organization offering an exciting yet challenging employment opportunity,
• Growth potential, both personally and professionally.
• Great benefits (health, dental & vision Insurance) with the Employee only cost share is $168.70 per month and eligible the 1st of the month following 60 days.
• We offer a traditional 401k/Roth Plan with discretionary matching.
• Paid Time-Off accruing 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment)
• Paid Volunteer and Community Outreach Program that allows you to help others in the community,
• Compensation begins at $15.50-$17.00 per hour, depending on experience.

See what it's like to work at Professional Credit by visiting our website at and checking out our video at: http://professionalcredit.com/index.php/careers

If this sounds like a career for you, then email your resume to: [email protected]

EOE/DFW