Crisis & Support Services Advocate-Bilingual required
- Hope & Safety Alliance formerly Womenspace
- Remote
- About 1 month ago
Job Description
Position Title: Crisis and Support Services Advocate-Bilingual required
Position Title: Crisis and Support Services Advocate-Bilingual required
Supervisor: Programs Director
Location: Main office
Schedule: Monday-Friday during training; Shifts vary after training
Employment status: 40 hours/week; range $19.58 - 21.03 /hour non-exempt status, plus 100% paid medical, vision, dental and Employee Assistance Program, 3% retirement match, generous PTO package, paid holidays, Life Insurance policy, Paid Family Medical Leave, opportunity for internal growth and promotion, Public Service Loan Forgiveness (PSLF) qualifying employee.
Hope & Safety Alliance welcomes persons of every race, ethnic background, spiritual belief, economic status, identity, sexual orientation, age or personal ability. We are committed to inclusivity and encourage people of color, LGBTQIA folx and persons with disabilities to apply.
Hope & Safety Alliance has been providing safety, hope, and healing to survivors of intimate partner violence for over 40 years. We believe everyone has the right to a life free from violence and fear of abuse. Each year we serve thousands of survivors and children. We provide resources, services, and programs in support of our mission to prevent domestic violence in intimate partner relationships in Lane County and support survivors in claiming personal power.
Position Summary:
- Work as an integral part of the Hope & Safety Alliance team to provide survivor-centered advocacy to survivors of domestic violence, sexual assault, dating violence, intimate partner violence, and stalking in Lane County. The Crisis and Support Services Advocate’s primary responsibilities include:
- Answering Crisis & Support Line calls and responding to Web Chat messages.
- Providing a wide variety of support and advocacy strategies to survivors, including emotional support, empathetic listening, safety planning, resource information, community referrals, system navigation, and case management; as well as ensuring delivery of consistent, trauma-informed, and inclusive services for all survivors.
The Crisis and Support Services Advocate may also respond as part of the emergency mobile response team, providing or arranging transportation for survivors, coordinating emergency shelter, and providing in-person delivery of food and items to clients. Other duties include providing domestic violence education to survivors and community members; assisting team members and other advocates with completion of tasks; collaborating and networking with local organizations and community partners; completing all necessary paperwork; documenting and updating statistics; and attending all meetings and trainings as assigned.
Who you are:
- You work well independently and as part of a team, and you can multitask in a fast-paced environment and interact professionally, calmly, and equitably at all times.
- You relate effectively and respectfully with people of all ages and from diverse backgrounds, and work to promote a culturally diverse and inclusive environment.
- You have familiarity with crisis de-escalation techniques and can use mature judgment in decision-making and conflict resolution.
- You understand oppression and gendered violence, including the intersection of systemic injustices based on race, gender identity, sexual orientation, and ability.
- You understand the impacts of trauma and the importance of delivering collaborative, trauma-informed services for survivors of domestic and sexual violence.
- You share Hope & Safety Alliance’s commitment to social change, equity, and inclusion, and are united in our vision of building a future free from violence and oppression
Responsibilities:
- Answer the crisis line in a courteous and professional manner, and provide the following services:
- Advocacy and safety planning
- Emotional support, peer counseling, and crisis intervention
- Referrals, resources, and information about community partner agencies
- Assistance determining client priorities and needs
- Take Crisis line shifts and be a part of the agencies 24-hour Back-up rotation
- Assist clients with housing and basic needs
- Provide information on domestic violence dynamics, healthy relationships, and parenting
- Collect and record demographic information and enter stats into database for tracking purposes
- Learn new software and technology and use it for communication, tracking, etc
- Work with community partners to provide accurate program information and referrals
Required Qualifications:
- Experience working with survivors of domestic violence or sexual assault.
- Flexibility, and ability to focus and multitask in a fast-paced or remote working environment
- Ability to work well with a variety of people from diverse backgrounds
- Commitment to building a multi-racial diverse team
- Demonstrated ability to problem solve and be proactive
- Highly skilled in oral and written communication, and active listening.
- Understanding of safety planning and the necessity of strict adherence to confidentiality.
- Ability to use Microsoft Office Suite, the internet, and learn new computer programs as needed.
- Ability to remain up to date on current technology systems, learn new technology systems and implement within scope of duties.
- Maintain a level of comfort and ability around basic technology (email, database, text, chat etc.) as well as future systems as our technology needs progress
- Pass background check
- Lived experience as a survivor of domestic violence highly valued.
- Completion of provided 40-hour domestic and sexual violence advocacy training (or equivalent approved by the Executive Director) within the first six months of employment
Work Environment:
This position requires long periods of time working at a computer and talking on a telephone. A domestic violence agency environment can potentially shift from stable to highly charged, and all employees must remain calm, creative, and flexible.
COVID-19 Considerations:
Protecting the health and safety of our community, including our team is our highest priority, therefore all staff must be vaccinated. Hope & Safety Alliance takes great care to ensure the office is maintained in accordance with CDC guidelines and provides all the necessary protective equipment: masks, face shields, gloves, and hand sanitizer.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.