Customer Service Representative, SBO Call Center:

About MedSrv:

As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. But it takes more than just technology and technical expertise. It takes innovation, a willingness to adapt, and passion to deliver the best. MedSrv, LLC is the difference in Revenue Cycle Management.

We’re looking for Customer Service Representatives to join our growing Call Center team, to take inbound and outbound calls to provide service to patients that focuses on whole-person health. Come on and join us as we continue to guide by faith and serve with integrity and compassion!

Schedule: Full-time

Location: 2810 Walker Road Chattanooga, TN 37421

Compensation: $17.00 an hour plus monthly bonus of up to $500.00

Benefits for you and your family:

• Paid time off
• Full benefits package
• Matching 401k plan
• Balanced work-life schedule – NO WEEKENDS!
• Casual work environment
• Career Development

In this role, you will:

The Customer Service Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the SBO Call Center. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of our client’s consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Customer Service Representative reports to the department Manager and maintains a working knowledge of service workflows and contact center technologies necessary to perform all job functions.

You will bring value to the team by:

• Demonstrating behavior that represents MedSrv’s mission.
• Striving for excellence in communication skills including active listening.
• Being service-oriented and able to resolve consumer inquiries.
• Proficient computer skills with the ability to learn new software.

Requirements you must have for success:

• High school diploma or equivalent.
• Customer service experience preferably in a call center environment.

Equal Opportunities Statement:

We are an equal-opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion/ belief, sexual orientation or age. Please let us know if you require anything which would enable your success throughout our interview process.