We are seeking a skilled and motivated Customer Insights Agent to join our team. As a Customer Insights Agent, you will be responsible for collecting and analyzing customer data to provide valuable insights to improve our products and services. You will play a crucial role in understanding customer needs, preferences, and behavior to drive customer satisfaction and loyalty.

This is a dynamic role that requires a combination of analytical skills, strong communication abilities, and a deep understanding of customer behavior. If you are passionate about understanding customers and have a knack for interpreting data, we would love to hear from you.

Responsibilities

• Analyze customer data to identify trends and patterns
• Conduct surveys and interviews to gather insights on customer preferences and pain points
• Collaborate with cross-functional teams to develop strategies to improve customer experience
• Present findings and recommendations to stakeholders
• Monitor customer satisfaction metrics and identify areas for improvement
• Utilize data visualization techniques to present insights in a clear and actionable manner
• Stay up-to-date with industry trends and best practices in customer insights and analytics

Requirements

• Bachelor's degree in marketing, business or a related field
• Strong analytical and research skills
• Proficiency in data analysis tools and techniques
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple projects simultaneously
• Strong attention to detail and ability to meet deadlines
• Experience in customer insights or market research is a plus