We are seeking a Customer Service Agent to join our team! You will be responsible for helping customers via phone by providing service information and resolving technical issues. This position is 100% remote with flexible scheduling available.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about service requests.
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of troubleshooting methods used to diagnose maintenance requests.

​Qualifications:

• Previous experience in customer service, property maintenance, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Bilingual preferred
• Must have a computer with reliable high speed internet and a quiet environment to work.