Central Research Inc. is seeking to hire a Customer Service Representative to support one of our call center clients. This is a temporary work from home assignment that can last 60 days to 1 year. Employees must live within a reasonable commuting distance (maximum to 75-mile radius) to our Lowell, AR office. The reason for this is the employee is expected to pick up their equipment, come into the facility whenever the equipment must be repaired or replaced, and return their equipment to the facility at the end of their employment.

This is a professional, structured, and fast-paced call center environment. Customer Service Representatives are expected to provide exceptional customer service while maintaining quality expectations for inbound interactions. New hires will be well-trained to understand expectations and company policies to ensure the highest level of customer service is provided. After training has been completed, new hires will be assigned a 40-hour scheduled shift during operational hours.

Contact Center hours of operation: Monday – Friday 7am – 6pm CST

Responsibilities & Duties:

• Provide customer service by assisting with the application process.
• Handle inbound calls to provide resolutions to inquiries.
• Troubleshoot caller’s technical issues and provide solutions.
• Help caller navigate through the application process.
• Review system platform and provide callers with accurate application status.
• Respond to caller’s inquiries efficiently & timely.

Minimum Qualifications:

• High school diploma/GED
• 1 year of Customer Service Experience
• Must be US Citizen

Preferred Qualifications:

• 6 months of contact center or customer service experience in a business environment
• 6 months computer experience in a business environment

Knowledge, Skills & Abilities:

• Strong communication, both written and verbal.
• Great active listening skills.
• A patient and empathetic attitude.
• Strong time management and organization skills.
• Adaptability and flexibility.
• Comfortable working in a fast-paced environment.
• Troubleshooting skills.
• Computer literacy.
• Excellent phone skills.
• Advanced customer service skills.
• Ability to maintain confidential information.

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOC – Know Your Rights Poster.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.