Sentara is hiring a Customer Service Representative for the Clinical Access Centralized Scheduling Department.

Position Status: Full-time, Day Shift

Standard Working Hours: Monday - Friday, 8:00AM to 4:30PM

Position Location: Remote work. Sentara will provide the equipment. High-speed internet is required. If internet is out must travel on site to work at one of the following locations:

• RMH Atrium – 2000 Beery Road, Harrisonburg, VA

• Martha Jefferson hub - 590 Peter Jefferson Parkway, Charlottesville, VA

Minimum Requirements:

• High School Diploma or equivalent

• Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's office setting preferred

• High Volume call center experience preferred

• Epic EMR experience preferred

• Data entry skills

• Must be available for a 11/04/24 start date

Responsibilities:

• Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.

• Provide quality service and customer satisfaction through effective communication and education.

• Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.

• Schedules a high volume of procedures for patients in a computerized scheduling system.

• Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.

• Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

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