This is a remote position with an on-site requirement in Chicago 6-8 times a year.

Duration: Temp-to-Perm

Location: Remote | 6-8 onsite requirements in Chicago per year

Schedule: Monday - Friday | 8:30am - 5:00pm CST

Compensation: $22 - $23/hour | $45K - $48K salary upon conversion to perm

Our client, a respected medical association, is seeking a Customer Service Representative III to add to their team!

Customer Service Representative Responsibilities:

• Take all steps necessary to exceed service expectations by actively participating in sales and up-service programs that achieve specific unit goals. This consists of 60%-70% of outbound calling throughout the week.
• Responsible for handling phone inquiries of all types regarding membership benefits, membership pricing, and processing in an efficient and professional manner.
• Support access to and navigation of the association website through assistance with registration and password reset.
• Respond to service inquiries regarding association products by providing information on products, pricing, order status, and billing.
• Respond to inquiries regarding print and online journal subscriptions, including product information, pricing, order status, and billing. Enter journal orders and research and resolve service interruptions. Send back issues or make other subscription adjustments as appropriate.
• Actively participate in training, performance management, workgroups, and service center improvement projects.

Customer Service Representative Qualifications:

• On-site expectation: Chicago Office for events 6-8 times per year
• Bachelor’s degree OR 3+ years of customer service and/or telemarketing experience strongly preferred
• Experience with service center tools (e.g., telephony, measurement, applications)
• Sales experience in an outbound call environment preferred
• Excellent oral communication skills and experience communicating in a professional environment both via phone and email
• Ability to work effectively in a high volume, production-oriented environment

#INDHP

City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.

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Job Types: Full-time, Contract

Pay: $22.00 - $23.00 per hour

Expected hours: 37.5 per week

Benefits:

• Health insurance
• Work from home

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Education:

• Bachelor's (Preferred)

Experience:

• Upselling: 2 years (Required)
• Call center: 2 years (Required)
• Customer service: 3 years (Required)

Work Location: Hybrid remote in Chicago, IL 60611