Job Description
SUMMARY
The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our US Medical team seeks dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.
RESPONSIBILITIES
Answer inbound calls from members with questions about medical claims, benefits, eligibility, and prior authorization.
- An average of 50-80 calls are expected daily.
- Take calls back-to-back while toggling through several applications on multiple screens.
- Remain customer-focused at all times to meet tailored needs, providing positive outcomes for our member's well-being.
- Available to attend 100% of trainings (11-12 weeks) and the first 90 days of employment are required.
- Resolve customer complaints through independent problem-solving skills and one-call resolution.
- Understanding and striving to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor.
- Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.
QUALIFICATIONS
High School diploma or equivalent.
- 1 year of customer service experience is required.
- A dedicated workspace with no distractions is required.
- Intermediate proficiency in Microsoft Office Suite.
- Strong organization skills, written, and verbal communication skills.
- Ability to remain calm and helpful even when dealing with difficult situations.
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17 - 23 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.