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Job Title: Customer Care Specialist

Key Responsibilities:

- Deliver high-quality service to callers from pharmacies, doctor's offices, and plan members

- Provide accurate information regarding pharmacy benefits and plan setup

- Demonstrate friendly professionalism and excellent communication skills

- Adhere to schedule and efficiently use phone time to ensure timely resolution of inquiries

- Continuously learn and stay updated on industry changes and best practices

- Assist customers in understanding their pharmacy benefits and resolving any issues or concerns.

- Collaborate with internal teams to ensure smooth processing of pharmacy benefit requests.

- Maintain up-to-date knowledge of medical insurance plans and pharmacy benefit regulations.

- Document customer interactions and maintain comprehensive records.

Skills and Qualifications:

- Knowledge of Microsoft Office Suite and typing minimum of 40 WPM

- Handle incoming phone calls quickly and efficiently

- Excellent customer service skills with a focus on quality and efficiency

- Strong attention to detail and ability to provide accurate information

- Excellent communication skills, both verbal and written

- Ability to adhere to schedule and efficiently handle multiple calls

- Willingness to continuously learn and adapt to changes in the pharmacy benefit industry

- Problem-solving and conflict resolution skills.

- Proficiency in using customer service software and databases.

Requirements:

Bilingual Spanish speaking (not required but a plus)

H.S. Diploma Required

Must be able to pass a background check and drug screening