Position Overview

US Remote, Eastern Time Zone Preferred Full Time

Genasys is a global provider of critical communications systems and solutions that help serve people who
protect and save lives. Genasys provides a multichannel approach to deliver evacuation tools, geo-targeted
alerts, notifications, instructions, and information before, during and after public safety threats and critical
business events. The Company's unified critical communications platform includes Genasys ALERT Mass
Notification, EVAC emergency evacuation resources, CONNECT real-time collaboration, LRAD® long-range
voice broadcast systems, and more.

If you're looking to join a diverse team where your day-to-day work has an immediate direct impact on millions
of people in the community, read on.

Responsibilities

You will be responsible for inspiring our customers and finding ways to increase engagement and make them
successful. You will bring your industry knowledge and relationships with fire, law, and OES to help guide
customers, marketing, and product decisions. You will lead multi-agency teams in the integration of Genasys
products with their surrounding agencies.

• Own overall customer onboarding by facilitating kickoff meetings and influencing customer engagement
  through the process.
• Analyze data and metrics to drive customer engagement and growth
• Become an expert in Genasys applications and evangelize products to customers
• Develop/run product trainings both in person and virtually: webinars, articles, handbooks, and videos
• Provide customer support during live incidents, potentially onsite
• Develop and facilitate local and regional multi-hazard training drills
• Be the voice of the customer by gathering and sharing product feedback from customers with internal
  Genasys teams to improve our products
• Work closely with the Genasys Customer Success team of engineers, project managers, trainers, GIS,
  and enablement professionals to make the customer experience seamless and unified

Minimum Qualifications

• 3+ years' experience in a Customer Success client-facing role, managing relationships within a SaaS
  business
• A proven track record of building successful customer success programs that drive high levels of
  satisfaction, retention and expansion
• Ability to lead multi-agency teams and facilitate collaboration amongst diverse groups to drive them
  toward a common goal
• Must be comfortable with learning and demonstrating technologies and concepts to explain products to
  customers
• Must be comfortable and familiar with using office tools. (MS Suite, Slack, Zoom/Teams, Confluence,
  etc.)
• Demonstrated experience managing projects or programs
• Ability to travel to customer sites for onboarding session (~15%)
• Interested in helping government agencies and corporations solve problems within emergency
  management

Preferred Qualifications

• Provide subject matter expertise on evacuation management and mass notification best practices
• Public speaking and/or Public Information Officer (PIO) experience
• Experience working with multi-agency incident commands on large evacuations
• Demonstrated experience writing and executing grants to fund agency needs
• Experience in fire services, law enforcement, or emergency management/public safety
• Experience as a participant in emergency evacuations
• Experience with mass notification systems such as GEM, Code Red, Everbridge, etc.
• Rich set of connections and relationships built through a career in public safety

About Genasys

At Genasys we're a motivated team of practitioners working together to address the public safety risks of
climate change specifically as it relates to evacuation management and alert systems. We're based in the San
Diego, CA but are a distributed team hailing from many parts of the globe all with the shared desire to create
paths to safety for our customers. That is a responsibility we take seriously and is reflective in our core values
of building trust, thinking big, and saving lives with technology. Come join us.