Job Description Summary

The Customer Technology Program Lead will manage technology solutions for GE HealthCare's Service customers, focusing on analytics solutions that are delivered to customers by GE HealthCare's Service Sales teams in the U.S. & Canada region (USCAN). The Program Lead will partner with teams in Service Sales, Data & Analytics, Business Intelligence, and IT in order to design and build analytics solutions. In addition, the Program Lead will be responsible for reviewing customer satisfaction data, such as that from customer survey results for service transactions, to ensure customer needs are met and opportunities for continuous improvement are considered and implemented as applicable.

This role impacts operations and is responsible for planning and execution activities within standard functional practices and procedures, operating with a degree of autonomy using judgment as well as guidance.

This role is a remote role.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Program manage analytics and technology solutions that Service Sales teams can deliver to customers, by planning, organizing, supervising, and executing programs to plan. Activities include defining the scope of programs and timelines of deliverables; managing cost, quality, and contracts with vendors (if not covered by a contract manager); and determining and following project methodologies and standards to ensure customer satisfaction.

• Act as Product Owner on Agile Scrum teams for applicable programs, working with functional stakeholders to gather requirements, writing Features & User Stories and grooming them with Technical teams, preparing and performing User Acceptance Testing (UAT), and communicating and training users of technology solutions.

• Analyzes customer satisfaction results, such as that from customer survey results for service transactions, to ensure customer needs are met, and collaborate with stakeholders to develop and implement continuous improvement solutions as applicable.

• Have an in-depth understanding of key business drivers, and use this understanding and prior experience, along developing a technical expertise, to execute strategy.

• Have an in-depth understanding of how work of own team integrates with other teams and contributes to the area.

• Use judgment to propose different solutions outside of set parameters, along with guidance. Use technical skills and analytic thinking to solve problems. Work with stakeholders and cross-functional teams to arrive at decisions.

• Partner with teams in Service Sales, Data & Analytics, Business Intelligence, and IT to collaborate and develop solutions.

Required Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in an Analytics or Technical field).

Desired Characteristics

• Passionate about delivering and demonstrating value to customers and developing effective creative solutions.

• Strong customer mindset and ability to understand commercial and product strategy.

• Ability to synthesize broad-based user requirements into a unified plan to meet key business objectives and solve customer problems.

• Strong oral and written communication skills.

• Demonstrated ability to analyze and resolve problems.

• Ability to document, plan, market, and execute programs. Established project management skills.

• Demonstrated ability to lead in a highly matrixed environment. Ability to work with cross-functional teams to drive completion of technology / analytics solutions.

• Experience working effectively on multiple outcome-focused commercial solutions simultaneously.

• Entrepreneurial inclination to discover novel opportunities for applying analytical insights to business problems.

Note:

We expect all employees to live and breathe our behaviors: to act with humility and build trust, lead with transparency, deliver with focus, and drive ownership - all with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this position.

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Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.