Are you ready for an exciting career in the financial services industry? If so, Andrews Federal is the place for you! Andrews Federal is a transformative, international financial institution, proud to serve our military and communities. Our top priority remains to help our members achieve financial wellness.

With a positive workplace culture embedded in every aspect of our DNA, our organization has been certified as a Great Place to Work for 4 years. Andrews Federal offers a highly competitive compensation and benefits package to maintain a happy and healthy workforce.

As our organization continues to thrive, we seek a highly motivated workforce that is not afraid to provide innovative solutions within the financial services industry. Our leaders encourage collaboration and new ideas as we continue to serve our global membership.

Some of the perks of working at Andrews Federal include:

• 12 paid holidays a year including your birthday
• Affordable healthcare plans and Employer Paid FSA accounts
• Career development, training opportunities, career coaching, and tuition reimbursement
• Retirement plans with a competitive matching option
• Childcare stipend to help working families

PURPOSE OF POSITION

The Debt Mortgage Counselor II works to contact members who have delinquent real estate and consumer accounts for the purposes of collecting these delinquencies and negotiating payment terms in compliance with departmental standards, policies and procedures in efforts to mitigate Andrews Federal Credit Union losses, provides assistance and guidance to less experienced counselors, to include review of work, guidance of collection techniques and advice on options to pursue collection, and serves as a mentor to less experienced staff.

ESSENTIAL DUTIES

The position’s essential duties include the following:

• Initiates appropriate follow‐up activity on delinquent accounts and maintains on‐line chronological records of all facts, information developed and actions taken.
• Determines reason for delinquency and establishes an equitable payment arrangement enlisting the cooperation of the member, tracking member’s compliance to revised payment schedule.
• Provides financial counseling and assistance to members who are experiencing financial difficulties as needed. Assist borrowers to find solutions to maintain home ownership, including HAMP and proprietary modifications.
• Familiar with all aspects of FNMA guidelines for in Delinquency/Default prevention and Management. Ensure necessary information and complete packages are received in a timely manner, maintained, tracked, and logged.
• Analyzes information in the member's record, decides what action will be taken and selects a method for effecting that action.
• Negotiates to establish mutually agreeable repayment arrangements with delinquent members to include extension agreements/payment modifications.
• Recommends appropriate course of action when members refuse to make satisfactory repayment arrangements (i.e. foreclosures, repossession, litigation, charge off, loss mitigation to included but not limited to payment modification, deferral and/or extension). Ensures appropriate documentation is available for chosen course of action.
• Performs skip-tracing by contacting third parties such as relatives of the delinquent member, employers, personnel officers, creditors, or credit bureaus in order to locate, contact and collect from members whose whereabouts are unknown.
• Prepares various reports and logs for review.
• Represents Andrews Federal during local Small Claims hearings, if necessary.
• Recommends accounts for charge off when collection efforts do not resolve the account.
• Remains cognizant of and adheres to Andrews Federal policies and procedures, and compliance with all applicable federal, state and local laws, regulations and ordinances.
• Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
• Has the ability to interact with co-workers, supervisors, members and outside contacts in an appropriate, professional manner which projects a positive image of the department and Andrews Federal.
• Orders property inspections according to FNMA guidelines and Reviews property inspections to determine appropriate action to take with regard to established guidelines.
• May assists in analyzing work productivity, policies and procedures.
• Attends work regularly and according to work schedule; limits absences according to personnel policies regarding leave usage.
• Ability to work varying shifts including evenings and weekends.
• Perform other duties as assigned.

EDUCATION

• High school diploma, GED, or equivalent required.

LENGTH OF REQUIRED EXPERIENCE

• 2 – 4 years

REQUIRED EXPERIENCE

• Requires at least three (2) years of collection experience, preferably in a financial institution.
• Must have at least one (1) year experience in Mortgage Loss Mitigation/Collections/Default Servicing/Financial Services and MI regulations.
• Experience, in-depth knowledge of federal and state laws and regulations regarding bankruptcy, repossession, foreclosure, loss mitigation, litigation and other collection activities.
• Word processing and spreadsheet experience preferred.
• Must have excellent organizational, negotiation, oral and written communication skills.
• Must have strong listening skills
• Must have strong analytical & problem solving skills
• Ability to work well under pressure and with deadlines
• Ability to work independently with minimal supervision
• Self-motivated with the ability to complete multiple tasks with minimal supervision
• High attention to detail and excellent time management skills
• Assist with departmental projects as needed.
• Ability to learn and perform in a fast-paced environment.
• Ability to work flexible hours, including working overtime, and Saturday’s with little advance notice

PHYSICAL REQUIREMENTS

Requires the ability to sit for extended periods of time, reviewing and analyzing data. Must be able to use general office equipment to include a computer terminal, 10 key calculator, fax machine, telephone and automated dialing collection system. Ability to lift and/ or move up to 25 pounds.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.