Job Description
We are seeking a self-motivated professional who is focused on delivering quality customer service. Someone who can motivate a team to give their best, share their opinions, and feel valued and respected. Client retention and employee satisfaction are top priorities.
What your impact will be:
- Managing performance of Client Support Representatives (software), Client Account Managers, and Professional Services Team.
- Documenting and implementing client success metrics and monitoring the client KPI's by doing regular touch points with direct reports internally
- Financial responsibility for the Client Success group including collaborating with VP of Operations for forecasting related to CSR, CAM & PS OPEX and revenue.
- Achievement of year over year growth of maintenance revenue through client retention.
- Set, meet and monitor departmental goals to drive optimal performance within Support, Client Management and PS teams.
- Focus on the overall value of customer relationships, including reference-ability, and ways to drive incremental revenues from the customer base.
- Resolving customer service-related issues & contribute towards improving overall customer service.
- Operational performance improvements to reduce customer call volume and software deficiency items.
- Lead regularly scheduled departmental meetings. Attend meetings as requested.
- Upholds Company HIPAA guidelines pertaining to Client files and data.
- Able to effectively manage multiple tasks simultaneously.
- May require occasional travel (5% or less)
What will make you stand out:
- Passion for outstanding customer service.
- Capable of empowering staff at the point of contact and holding them accountable
- Prior experience managing and/or working in a dental practice
- Proven record of successfully managing people and processes
- Energetic positive attitude and isn’t afraid of a challenge
- Full ownership of work
- Experience with Revenue Cycle Management
What we can offer:
- Comprehensive Medical, Dental and Vision
- 3 weeks-vacation and 5 personal days
- Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)
- Lifestyle rewards
- Remote work options
About us:
At Resolv Dental, our mission is to provide dental organizations with cutting-edge service and software technology solutions. Resolv has revenue cycle solution brands in our DNA. We formed in 2022, bringing together a suite of industry-leading dental and healthcare revenue cycle leaders with more than 30 years of industry expertise—including Ultimate Billing, First Pacific Corporation, Innovative Healthcare Systems, and Innovative Medical Management.
Rooted in a culture of collaboration and empowerment, we foster a family-like environment where celebrating personal and professional achievements are paramount.
Join our tight-knit team at Resolv Dental, where hard work meets reward. We prioritize work-life balance and offer flexible work hours spanning the east and pacific coasts of the US. Experience a workplace that values your individuality and provides opportunities for skillset growth across Harris.