Director of Operations Position Summary: The Director of Operations, working collaboratively with a Medical Director of Operations and Vice President of Operations, is responsible for, but not limited to, the operational performance, client account management, and overall management oversight of OBHG’s hospitalist programs within their assigned geographic area of responsibility. The Director of Operations will have a visible presence at their assigned program locations and is responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships between OBHG and community physicians. The Director of Operations will report to OBHG’s Vice President of Operations. The Director of Operations will work effectively as a leader within their region’s larger matrix organization including support team members. The Director of Operations is the primary representative of OBHG for contract negotiations and renewals within their assigned geographic area

Director of Operations Position Responsibilities: Essential

• Builds, develops and manages operational relationships capable of achieving the goals of OBHG and the partner hospital, as well as community physician practices.
  • Facilitates the successful and timely implementation of new OBHG programs with the assistance from the OBHG Partnership Success Manager and support team.
• Establish and/or confirm hospital partner goals and performance objectives as they relate to OBHG services for each of the programs within their assigned geographic area and ensure OBHG’s performance and demonstration of those goals. Performance objectives are to be established in cooperation with our clinician leadership and hospital partners.
• Lead and coordinate support services and management resources in order to meet performance objectives and expectations including, but not limited to:
  • Regular touchpoint calls with each assigned hospital program plus a quarterly comprehensive report and an annual onsite business review presentation in collaboration with clinical leadership and applicable support personnel
  • Assisting Scheduler, HR Business Partner (“HRBP”) and/or Site Director with OBHG clinician schedule
  • Hospital contract including fee structure
  • Join onsite OBHG clinician interviews, if needed.
  • OBED setup, policies, compliance and other items
  • OBHG clinician call room set up.
  • Tailoring clinical/hospital policies with MDO and/or Site Director.
  • Community physician OSA meeting with MDO and/or Site Director
  • OSA billing questions from hospital and community physicians
  • OBHG invoices
  • New OBHG clinician orientation/training (shared with HRBP, MDO and/or Site Director).
  • Internal clinic management with MDO, if applicable.

• Responsible for the development, implementation and direction or oversight of new programs or projects related to the achievement of strategic initiatives and goals.
• Promotes and ensures delivery of the OBHG unique value proposition with the hospital partner C-Suite (CEO, CFO, COO, CMO, CNO), nursing leadership, and other influential hospital stakeholders as appropriate.
• Identify areas where OBHG can help our hospital partners improve operations or business development
  • Complete due diligence and site design for all hospital sites within assigned geographic area.
  • Create or review proposals for new business and expansion of current business, including financial proforma.
  • Understand the financial and operational impacts of program changes as well as pricing.
  • Financial review of program (including professional fees and facility fees).
  • Prepare for and conduct quarterly performance reviews with hospital leadership at each site.
  • Lead contract renewal negotiations and new site implementations in conjunction with corporate objectives.
  • Lead solution development efforts that best address each hospital needs while coordinating the necessary involvement the internal OBHG personnel.
    • Collections of life saves/testimonials (shared with Site Director)
    • Identify and / or support Business development opportunities to identify growth opportunities and develop strategic initiatives plan in effort to grow women’s line. (OSA, coverage for MFM).
    • Work with the Marketing departments of OBHG and the partner hospital regarding press releases and marketing material
    • Engage with community physicians to ensure they are fully aware of our program and the services we offer. Considering bringing the local Site Director and MDO (if available) to any community physician meetings.
• Evaluate operational issues to determine whether OBHG remains competitive and staying current with the latest trends in healthcare delivery and share your findings with the Vice President of Operations and/or Medical Director Operations.
• Responsible for or participates in special projects and other administrative responsibilities as assigned.
• Work with Business Development and Sales team in the pursuit of new business within your assigned geographic area of responsibility or as directed.

Other Responsibilities and Relationships

• Directs and participates with internal committees, task forces and affiliated organizations, as requested.
• Meet and communicate regularly with OBHG Vice President on any and all operational issues that may be considered as potentially damaging to the relationship within their assigned geographic area of responsibility.
• Represents the organization to external organizations as required.
• Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

Director of Operations Essential Skills/Credentials/Experience/Education:

• Minimum: Bachelor’s Degree in business administration, healthcare administration, or other related field or equivalent experience. Master’s Degree in business administration, healthcare administration, or other related field strongly preferred.
• 3 to 5 years of progressively more responsible leadership experience (including operations supervisor) in the healthcare/medical services industry.
• Excellent analytical and organizational skills.
• Excellent leadership and management skills.
• Excellent written and oral communication skills, including negotiations.
• Requires interpersonal skills to be able to interact effectively with all levels of hospital staff, medical staff, patients, governmental and other external agencies, members of the general public in sensitive, delicate and/or complex situations. Must be able to make effective presentations before a variety of internal and external audiences.
• Problem solving skills necessary to prioritize assignments and make decisions in the best interest of the company and patient care.
• Ability to thrive in a fast-paced environment.

Preferred Skills/Credentials/Experience/Education

• Preferred Obstetrical experience and/or physician practice management experience.
• Strong computer skills, proficient in Word, Excel & PowerPoint.
• Preferred understanding of medical terminology.
• Knowledge of relevant state and federal healthcare regulations.

Mental and Physical Demands (per ADA guidelines) of the Director of Operations position:

Physical Demands: Sitting for long periods of time. Occupation requires this activity more than 66% of the time (6.6+ hrs/day).

Travel Demands: Moderate to extensive air and land travel between corporate headquarters and client locations.

Annual Compensation: $125,000 - $140,000 with bonus eligibility.

What We Offer – The Good Stuff:

• A mission based company with an amazing company culture.
• Paid time off & holidays so you can spend time with the people you love.
• Medical, dental, and vision insurance for you and your loved ones.
• Health Savings Account (with employer contribution) or Flexible Spending Account options.
• Paid Parental Leave (starting June 1, 2024)
• Employer Paid Basic Life and AD&D Insurance.
• Employer Paid Short- and Long-Term Disability.
• Optional Short Term Disability Buy-up plan.
• 401(k) Savings Plan, with ROTH option.
• Legal Plan.
• Identity Theft Services.
• Mental health support and resources.
• Employee Referral program – join our team, bring your friends, and get paid.