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Job Description
Overview:
Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?
Alera Group was created by the merging of high performing, entrepreneurial firms across the country. Alera Group owns several registered investment advisers. Alera Group’s business model is motivated by the desire to find a better way to serve clients nationally without losing the independent thinking and values of our founding firms. Responsibilities:
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Alera Group is seeking a Director, Support & End-User Computing to join our team.
Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?
Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success.
If that is what you’re looking for, this is your chance to be part of an amazing organization!
Alera Group was created by the merging of high performing, entrepreneurial firms across the country. Alera Group owns several registered investment advisers. Alera Group’s business model is motivated by the desire to find a better way to serve clients nationally without losing the independent thinking and values of our founding firms.
- Lead a data-driven team to provide end-user focused support and computing services to over 4000 personnel in a distributed, multi business unit model.
- Interface with vendors and partners to evaluate and implement support solutions, including supplementing support and field services with third parties.
- Act as Subject Matter Expert on ITIL processes including Asset, Incident, Change, Knowledge, and Problem Management.
- Work cross-functionally with other IT teams to deliver Enterprise-grade projects, including day 0 and post-project support.
- Develop end-user and IT training, including Knowledgebase articles, training guides, and other relevant materials.
- Assist in onboarding newly acquired firms into Alera Group’s standard support model.
- Work with IT and business leadership to continuously improve the Helpdesk, Desktop, and Field Service functions.
- Develop and communicate Support & EUC roadmap.
- Associate’s degree or higher, preferably in an IT, CS, or MIS field. Bachelor's degree preferred.
- 6+ years of experience leading helpdesk, desktop, and end-user support and engineering teams in an enterprise environment.
- 3+ years of experience managing teams of 15 or more staff in multiple teams.
- Extensive experience with Microsoft Intune.
- Experience with Azure AVD, VMWare Horizon, or other VDI platforms.
- Experience with JAMF for MAC management.
- Ability to be on call and work off-hours, as needed.
- Ability to communicate effectively with all levels of staff.
- Demonstrated problem solving and customer service skills.
- Experience in the insurance industry and/or with mergers & acquisitions, preferred.
We offer comprehensive benefits to employees, including medical, dental, STD, LTD, life insurance, 401k, paid time off, and much more.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you're a California resident, please read the California Consumer Privacy Act prior to applying.
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