The Opportunity

InCharge Energy is seeking a highly organized Dispatcher to provide administrative and coordination support to the Service Department. The main role of this position is to schedule, coordinate, and dispatch service technicians. As a Dispatcher you will often be the initial contact, so having good people skills is a must. You must be able to work cross functionally across the organization and have exceptional interpersonal and communication skills.

What You'll Do

• Coordinate technician schedules and prioritize dispatches based off urgency, skill set, location, ext
• Ensure that all maintenance, repair, commissioning, and other services are delivered on-time and within the scope
• Organize work orders, customer requests, revenues and expenses for services performed
• Verify technicians have required work scope, parts, tools, customer contact, ext. to guarantee efficiency on all dispatches
• Oversee communications within company assigned regions
• Be the main point of contact between our customer/technical support team, manufactures and the customer
• Participate in troubleshooting system errors to dispatch appropriate personnel
• Issue purchase orders to vendors and approve invoices for accounting
• Maintain external ticketing systems when working with 3rd party vendors
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Mentor and assist with onboarding new staff in the service team
• Attend meetings and training as required to maintain proficiency
• Answer telephones and respond to email inquiries in a timely manner
• Perform other related duties as assigned

Your Experience and Capabilities

• 2+ years of dispatching experience
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong customer service ethic
• Experience with software solutions to manage service deployment and efficiency, such as Salesforce, Zendesk, and dispatching software(s)
• Excellent written and verbal communication skills
• Strong working knowledge of Microsoft, including outlook
• Experience in the EV Charging industry is a plus