Description

DSHS ESA ORIA Program Manager

The Economic Service Administration (ESA), Community Services Division (CSD) Office of Programs and Policy (OPP) is seeking a Program Manager to join our team within the CSD Headquarters Office of Refugee and Immigrant Assistance (ORIA).

The Office of Refugee and Immigrant Assistance supports the overall DSHS mission of Transforming Lives by helping refugees and immigrants achieve economic self-sufficiency and successfully integrate into Washington communities. ORIA is responsible for the statewide administration of a broad array of federal and state funded services for refugees and immigrants.

The ORIA Health and Wellness Program Manager oversees four key programs that support the well-being of refugees and immigrants in Washington state which include: Refugee Medical Screening, Refugee Health Promotion, Services for Older Refugees and Refugee Mental Health. You will be accountable for the administration, development and oversight of programs that support individuals and families in accessing services that enhance their physical and mental wellness as they adjust to life in their new communities. This position formulates policies, engages providers, and develops procurements and contracts for the delivery of services to for eligible refugee and immigrant community members in Washington. You will work closely with the WA Department of Health Refugee and Immigrant Health Program to ensure program quality, enhance existing services and provide technical assistance.

ESA is committed to creating a diverse workforce in a modern work environment that includes the potential for telework (remote work) options.

Some of what you’ll do

• Oversee statewide service delivery for four distinct programs which utilize funding from the federal Office of Refugee Resettlement.
• Develop and administer service contracts with providers statewide and maintain effective, efficient systems to monitor provider performance.
• Provide leadership in the development of statewide procurements to enhance existing services.
• Develop outcome goals and assess program data to determine funding allocations.
• Ensure new and existing programs are delivering services that are customer-focused and fulfill performance expectations.
• Collaborate with the WA Department of Health Refugee and Immigrant Health Program to provide training, support and technical assistance to healthcare providers and community-based organizations.
• Collect and analyze programmatic data and outcomes to report to the federal Office of Refugee and Resettlement (ORR).
• Participate in and/or lead federal, regional and statewide meetings pertaining to programs, services, and issues affecting the health and wellness of refugees and immigrants.
• Through monthly, quarterly and annual billing and reporting, ensure contracted services are invoiced in a timely manner, within budget limits, and with fiscal transparency and compliance.

What we’re looking for

• A Bachelor's degree or a combination of education and experience.
• At least three years experience working with or administering programs and services.
• Experience working with refugees and immigrants.
• Additional equivalent professional experience may substitute year for year for required education.

You possess advanced knowledge of:

• Working with or administering health and wellness programs
• Federal and state rules, regulations and policies related to refugee and immigrant eligibility, requirements, and allowable services.
• Federal and state requirements for contracting.
• Strong managerial, analytical and technical knowledge of federal and state programs, particularly as they relate to health.
• Management principles and organizational theory.
• Knowledge of Washington state general contracting practices, laws, regulations, and policies
• Project management principles, including long-range planning, establishing timelines, and milestones.
• Principles of negotiation and conflict resolution.
• Strong understanding of Washington’s refugee and immigrant communities and federal refugee resettlement policy.
• Knowledge of statewide healthcare resources.
• Lived experience working in and/or with diverse communities is strongly preferred.
• DSHS mission, goals, policies and procedures.

Please include the following with your application:

• Letter of interest (up to two pages) specifically addressing the knowledge, skills, and experience you have related to the job and duties
• Current chronological resume
• Three professional references with current contact information

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Please contact [email protected], or call (360) 725-5810 and reference job 03782.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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