Job Description

Reporting to the Vice President of HR, the Director, Employee Relations is responsible for leading a team of a specialists in a service center/HR shared-services model and is responsible for maintaining and continuously improving an employee relations framework that addresses employee and management issues fairly, consistently, and timely in line with Aramark?s culture and values, as well as, in complains with all laws and regulations.

Job Responsibilities

• Provide leadership and management to the shared services teams who conducts investigations, responds to complaints, and provides general HR and performance management information, guidance, and direction to employees and managers
• Acts as a credible, trusted advisor to senior HR and business leaders by leveraging experience, expertise, organizational awareness, business acumen, a pragmatic mindset, and the ability to effectively partner with and influence others
• Establish operational procedures to ensure effective case management for investigations, employee relations matters and adherence to service level agreements (SLAs)
• Develop processes that allow the operation to improve productivity and scale according to future business needs; champion continuous improvement and quality control efforts and identify opportunities to improve efficiency, accuracy, and standardization
• Manage a large, distributed team; ensuring plans are developed and implemented to drive engagement, development, productivity, retention, and career growth
• Provide oversight to highly sensitive or complex employee relations investigations; make recommendations on appropriate course of action and align investigation strategy to the complexity, risk, sensitivity, and confidentiality of the matter
• Leverage operational analytics to provide insights to HR and business leadership on employee relations trends and engagement opportunities
• Develop and maintain partnerships with Employment Legal, Global Security, Compliance and other centralized support functions to ensure operating procedures are compliant with local, state and federal laws
• Collaborate with Field HR and centralized support functions to assess, support and communicate the change management impacts associated with process improvements

Qualifications

• Bachelor?s degree in HR or related field is required
• 10-12 years of experience as an HR professional and 5+ years management experience
• HR certification is preferred
• Proven leadership and experience managing effective relationships and communicating with management at all levels
• Knowledge of HR policies, employment laws and regulations (e.g., EEO, OSHA, FMLA, FLSA)
• Ability to prioritize, manage multiple tasks and projects, and meet deadlines
• Demonstrated ability in critical thinking and problem-solving
• Ability to build influence through logical and convincing decision making
• Proficient in Microsoft Office, HR Systems and shared service/collaboration technologies

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COMPENSATION: The salary rate for this position ranges from $114,000 to $175,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.