Job Description
General Information
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Description and Requirements
About Us
About the Position
An Enrollment Representative proactively contacts and/or responds to inquiries from potential students to discuss their education goals and provide information about University of Phoenix’s ability to help them fulfill their education goals. An individual advises undergraduate and graduate students about enrollment and degree completion requirements and plays an integral role in onboarding the student for success from application through completion of their first class.
In addition, an Enrollment Representative coordinates with the University’s financial aid, transcript and admissions, and academic counseling teams to assure that students encounter streamlined and user-friendly processes throughout their application and enrollment processes through their continued matriculation.
Important: You must reside in one of the following states: AZ, CO, ID, NM,TX, UT, OR, WA, WY, MT or be an active/current employee of the University of Phoenix.
About You
- You are known for your ability to connect with people, build trusting relationships, motivate and inspire others.
- You are an empathetic communicator with natural warmth and enthusiasm.
- You enjoy working on several items simultaneously with urgency and a desire to meet your goals.
- You flourish in a position that has a variety of tasks and is dynamic and changing.
- You are results and self-driven to be successful.
- You thrive in an environment that is supportive with continuous feedback so you can be extremely helpful to those you connect with.
What You’ll Do:
1. Spend at least ninety-five percent (95%) of every shift making or receiving telephone calls and/or other communication channels to interact with a high volume of potential students to discover the educational interests of prospective students, search applicable database(s) and other resources to provide information to help them make an informed decision on program offerings and University fit. Advise potential and/or current students regarding enrollment, transferability, and applicability of previous college credits earned, degree program options, degree program requirements, cost of attendance, and provide information on University policies, practices, and rules.
2. Consistently strive to complete daily tasks, demonstrate schedule adherence and required availability, all while adhering to and maintaining compliance with applicable University policies and procedures, and applicable federal and state regulations.
3. Proactively identify potential obstacles to a student’s ability to pursue their educational goals and effectively address those potential obstacles in an effort to assist the student in resolving those issues and to ensure a positive student experience.
4. Follow up and coordinate with financial aid, transcript and admissions, as well as other necessary departments, to provide accurate, comprehensive and timely information to potential and/or current students.
5. Monitor student participation and progress during the enrollment process and through the first class to ensure students are engaged, understand requirements and in compliance with applicable University policies.
6. Perform other duties as assigned or apparent.
NOTE: The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.
Supervisory Responsibilities
None.
#LI-Remote
MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:
- High School Diploma or GED
ADDITIONAL QUALIFICATIONS:
- Prior student facing role that included student advisement in higher education
- Prior experience in a telemarketing sales role selling to individual consumers, including a customer service position, in which selling or upselling is a significant expectation of the position.
- Contact/Call Center experience
- Ability to work in a fast-paced environment and perform multiple tasks at the same time
- Ability to effectively communicate ideas both verbally and written
- Computer literate with the ability to learn proprietary software applications
- Goal-oriented and proven ability to work in a team environment or independently
As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
The hourly pay rate range is $20.19 (minimum), $26.78 (midpoint), and $34.38 (maximum). The annualized amount, not including eligible overtime pay, is $42,000 (minimum), $55,700 (midpoint), and $71500 (maximum).*
- Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.
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- Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
- Competitive 401(k) employer match;
- Substantial tuition discount for you and eligible dependents; and,
- A generous time off package, including paid vacation, sick time and company holidays.*
- For more details around paid time off benefits, please click here.
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