LifeRx.md is a practice that provides a focus on weight loss, to adult patients of all ages. We are an evidence-based practice engaging our evolving technology to ensure the highest level of quality care.

Our work environment includes:

We require a high degree of technical skill utilizing software and an open mind to fast-paced improvements driven by our technical team.

We are hiring a team of escalation specialists immediately.

We are a 7 day-a-week operation

Must have a high speed internet connection with a mobile device and a pc.

The right candidate will need superior communication skills and excellent technical abilities to serve as one of our escalation specialists.

Job Types: Full-time

Pay: commensurate with experience. Benefits offered.

Work Location: Remote

Candidate must be able to travel for the first 2-3 weeks for training. Afterwards, the position is 100% remote

Job Summary:

We are seeking a Global Escalations Specialist to join our team. As a Global Escalations Specialist, you will be responsible for handling escalated customer issues and providing exceptional customer service. This role requires strong communication skills, as well as the ability to analyze situations and find effective solutions. If you have a passion for customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:

- Handle escalated customer issues and provide timely resolutions

- Analyze customer complaints and determine appropriate actions

- Communicate with customers via phone, email, or chat to address their concerns

- Collaborate with other teams to resolve complex issues

- Maintain accurate records of customer interactions and transactions

- Follow company policies and procedures to ensure customer satisfaction

- Provide feedback to management regarding recurring customer issues

Skills:

- Excellent communication skills

- Strong problem-solving and analytical abilities

- Previous experience in sales or customer service preferred

- Proficient in outbound calling techniques

- Ability to effectively communicate complex information to customers

- Knowledge of phone etiquette and professional communication skills

At our company, we value our employees and offer competitive benefits packages. Join our team today and make a difference in the lives of our customers.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, duties, or skills required. Additional duties may be assigned as needed.

Job Type: Full-time

Pay: $4,000.00 - $4,800.00 per month

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Work from home

Experience level:

• 1 year
• 2 years

Shift:

• Rotating shift

Weekly day range:

• Every weekend

Work setting:

• Remote

Location:

• New Jersey (Required)

Work Location: Remote