Fidelity National Home Warranty (FNHW) is looking to expand our authorizations team with Experienced Claim Authorizers.

Experienced Authorizers will handle advanced inbound customer inquiries, intake vendor diagnosis reports, resolve complex home warranty claims in a courteous, professional, timely and appropriate manner

• Answer routine questions regarding contract coverage following standard scripts and procedures.
• Assists in resolving transactional requests from customers such as payment, refunds, etc., helping to trouble shoot failures and providing ‘quick fix’ recommendations for any ongoing covered issues.
• input repair issues, appliance information and other relevant details regarding service work orders into the CRM.
• Receive and process vendor reports to review and authorize claims for contract holders.
• Maintain communication with contract holders via inbound/outbound calling and email to ensure progress or delay of claim. Manage the claim process from receipt of vendor report through claim resolution.
• Communicate with contract holders and vendors according to company and department policies, procedures and processes in a professional and courteous manner according to department call handling and quality standards.
• Maintain up-to-date knowledge of home warranty contract terms and conditions and advanced knowledge of applying coverage to resolve claims.
• Achieve and maintain call handling, productivity, attendance and schedule adherence standards.
• Perform other duties as assigned.

• High school diploma or GED

• One or more years of experience in a Home Warranty customer facing role.
• Ability to communicate in a courteous and professional manner.
• Ability to maintain professionalism and composure under pressure.
• Proficiency with MS Office (Word, Excel, Outlook).
• Advanced knowledge of the following trades and mechanical systems: Plumbing – Electrical – HVAC – Pool & Spa – Water Heaters – Kitchen Appliances.

Fidelity National Home Warranty (FNHW) offers a competitive benefits package, which includes:

• Competitive salary
• Group Medical/Dental/Vision benefits
• 401k with company match
• Stock Purchase Plan with company match
• Sick, vacation, and holiday pay
• Service recognition program
• Performance Based Pay