Alliant Health Group is a family of companies that provides professional services supporting the effective administration of healthcare programs and funding to support healthcare improvement initiatives. Alliant Health Solutions provides Federal and state government entities with the services, expertise and information systems necessary to increase the effectiveness, accessibility and value of health care.

• Lead FQS team to adhere to CMS deadlines and documentation requirements in the CMS-designated system(s) and Salesforce within 24 hours.
• Provide leadership and support to direct reports for the use of the quality improvement methodology, implementation science, healthcare facilitation, intervention effectiveness, behavioral science, and other Alliant-adopted strategies to understand, measure, and predict contract performance through timely and effective measures.
• Collaborate with clinical subject matter experts to support intervention identification for FQS referrals, when needed.
• Facilitate and support the business review process and other Program Management Office (PMO) directives to ensure standardization within the department.
• Develop and train staff on standard operating procedures for FQS work that adheres to CMS requirements.
• Perform, at a minimum, monthly audits of Alliant Customer Relationship Management (CRM) and CMS system(s) for tracking and monitoring staff and subcontractor performance.
• Promote rapid cycle improvement techniques in daily work.
• Hire, coach, train, develop, evaluate, discipline, and make recommendations for terminations, subject to management and Human Resources approval.
• Assign FQS referrals within specified time frame to ensure CMS requirements, such as onsite visits, are met.
• Work with leadership in determination of appropriate projects and/or assignments and delegates or manages accordingly.

• Behaves in a customer-service oriented and positive manner with internal and external customers, at all levels of the organization.
• Ensure quality work and always improve work products and services.
• Adhere to department and company policies and procedures, and compliance programs.
• Promote core values of teamwork, professionalism, effective communication skills and positive behaviors.
• Manage personnel issues related to departments, teams, and individuals and serve as a resource to teams at all times.
• Maintain security and confidentiality of all information in accordance with HIPAA laws and regulations and company policies.
• Maintains knowledge of company HR criteria.
• Other tasks, projects and duties as assigned.

Knowledge, skills and abilities required for this role include:

• Knowledge and experience with quality improvement methodology
• Knowledge and experience with using Microsoft Office including Word, Excel, PowerPoint, Outlook, and Internet Explorer
• Ability to interpret data
• Experience in group facilitation
• Proven ability and experience building outreach and meaningful connections to underrepresented communities and target populations
• Ability to express ideas and convey information quickly and effectively in a verbal and written manner
• Ability to think creatively, analyze problems, and find innovative approaches to problem resolution
• Ability to handle multiple projects simultaneously
• Ability to function independently with minimal supervision, yet able to work effectively in a team environment
• Ability to take initiative, operate independently, self-motivate and goal oriented
• Ability for attention to detail and self-directed, able to maintain confidentiality of information
• Knowledge, skill and ability to work well with a team and with all levels of an organization
• Ability to work independently and with a team
• Ability to travel by car or plane to Company locations, customer meetings or other locations as needed

• Bachelor’s Degree in Nursing, Public Health, Education, or other related discipline; or equivalent work experience
• Minimum of five (5) years of quality improvement experience and working with healthcare providers
• Experience leading a team of professionals
• Training in project coordination and quality improvement methodology

• Master’s degree in healthcare management, public health, or other related healthcare discipline; or equivalent work experience
• Certification in healthcare quality
• Previous QIO experience