Under general supervision, this role coordinates the intake functions related to the Healthy Homes Program and supports staff in the department to achieve program benchmarks. Acts as primary contact between Healthy Homes Program and program participants (property owners and tenants). Tracks incoming applications through Smart Sheet, and initiates the process of collecting documentation required for project compliance. Monitors office supplies for in-person and remote workers and places orders for supplies through Children’s office supply vendor. Tracks project compliance documents related to waste disposal for property owners upon project completion, and sends notices to projects designated inactive.

• Downloads applications from Smart Sheet electronic application database and reviews information for accuracy and completeness.
• Contacts property owners to provide broad overview of the program and initiates compliance documentation collection
• Collect and scan all compliance related materials and create project folder on shared drive. Obtain Letter of Intent from owner and prep for income verification
• Troubleshoot situations where documentation is hard to obtain, or requires updating. Assist owners with questions regarding documentation.
• Monitor supplies in office, and track needs of staff working remotely through periodic emails. Place and monitor progress of orders through WB Mason. Notify staff when materials arrive for distribution and assist with returns when necessary.
• Upon project completion, initiate conversation with property owner regarding Lead Waste Removal. Obtain signed disposal form from property owners.
• As directed by Manager, compose letter to property owners whose projects are designated inactive, or in Default
• Assist with various job duties assigned by the Manager in support of achieving program benchmarks.
• Demonstrate support for the mission, values, and goals of the organization through behaviors that are consistent with Connecticut Children’s Medical Center Standards.

Supervisory Duties (if applicable)

None

Minimum Education and Experience Required

Minimum education (degree/type of degree). – High School Diploma
Minimum experience (minimum years & type of experience). – Two years related experience

License and/or Certification

Required: None

Preferred: None

Knowledge, Skills, and Abilities

Knowledge of:

• Departmental policies and procedures in detail.
• General math and accounting procedures.
• Working knowledge Healthy Homes Program programmatic information.

Skilled at:

• Bilingual-fluency in Spanish and English required
• General skills in both word processing (Microsoft Word) and spreadsheet (Microsoft Excel) applications.
• General skills in Smart Sheet including ability to utilize database applications, perform basic queries and produce reports.
• Skill in use of operating basic office equipment (e.g. copier, fax, calculator, multi-featured telephone).

Ability to:

• Understand and apply knowledge of department/organizational policies and procedures to resolve routine to complex problems and meet multiple needs of customers.
• Multi-task and problem solve with working knowledge of unit/department.
• Organize and manage time, activities and processes on weekly and/or project basis.
• Make administrative/procedural decisions and judgments.
• Focus on customer needs and follow through to meet needs.
• Maintain calendars and schedule appointments utilizing electronic scheduling software.
• Create, and compose correspondence with property owners and staff.
• Function in a fast paced environment with strong attention to detail.