Job Description
Remote Help Desk Support needed for a contract opportunity with SOC’s client to work in City of Anaheim.
***US citizenship required***
Responsibilities:
The following requirements must be met to be eligible for this position: successful completion of a background investigation, drug urinalysis, and verified compliance with Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors.
Note: Any pay ranges displayed are estimations which may have been provided by job boards. Actual pay is determined by an applicant’s experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
#INDSOC
***US citizenship required***
Responsibilities:
- Our Service Desk is the single point of contact for all Information Technology issues and requests from City of Anaheim employees and contractors, and supports users at every skill level and background via telephone, email, and direct ticket submission.
- Comprehensive knowledge of personal computer use and solid understanding of basic IT concepts.
- Proficiency using and supporting common corporate software, including Microsoft Windows 10/11, Microsoft Office (Word, Excel, Outlook email, etc.), networking and remote access, and antivirus software.
- Ability to perform first-line troubleshooting for end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms. Must be able to communicate moderately complex technical information, ideas, and results effectively in both oral and written form.
- Ability to handle majority of requests without additional assistance, following established procedures and using available knowledge base and help tools provided to follow issue through to a proper resolution.
- Excellent customer service and team skills. Ability to document work you do clearly and accurately in electronic ticketing system. Perform of additional routine duties as assigned. Teleworking capability required (must have home work space, high-speed Internet, and compatible Windows computer).
The following requirements must be met to be eligible for this position: successful completion of a background investigation, drug urinalysis, and verified compliance with Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors.
Note: Any pay ranges displayed are estimations which may have been provided by job boards. Actual pay is determined by an applicant’s experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
#INDSOC