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The Commercial Vehicle Safety Alliance (CVSA) is seeking a dedicated Help Desk Technician to join our team. As a nonprofit organization committed to improving commercial motor vehicle safety, the CVSA understands the importance of providing efficient technical support to our staff and stakeholders. In this role, you will play a crucial role in ensuring the smooth operation of our IT systems and providing excellent customer service.
As a Help Desk Technician at CVSA, you will be responsible for responding to incoming technical support requests and resolving issues in a timely manner. You will provide assistance with hardware and software problems, troubleshoot network issues, and assist with system upgrades and installations. Additionally, you will maintain documentation and knowledge base articles to enable self-service support for users.
At CVSA, we believe that collaboration between government and industry is vital to improving road safety. As a Help Desk Technician, you will have the opportunity to work closely with our staff, commercial motor vehicle safety officials, and industry representatives to ensure the effective functioning of our IT systems and provide exceptional support.
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