Position Summary

The Help Desk Data Analyst will provide key analytic and statistical support for clinical quality improvement activities. This position will work closely with the population health team to build requested reports and display data in visual formats. This position is responsible for updating and maintaining multiple data sources, using analytical methods. Data for multiple programs and projects will be tracked and trended by this position. The Helpdesk Data Analyst will provide guidance and advice regarding the availability of data and will ensure the validity of all data obtained. This position will support multiple programs including, but not limited to quality huddles, APCM, UDS, health plans, ACO and grant projects.

Duties and Responsibilities

• Generate and enhance quality improvement (QI) reports to support QI initiatives.
• Identify and select appropriate tools and analysis techniques when developing new reports. Investigate standardization and process improvement opportunities.
• Proactively look for reporting solutions and enhancements. Utilize efficient processes and best practices.
• Maintain a thorough understanding of data sources, and documentation workflows. Ensure data integrity and validity of systems and applications.
• Keep reports up to date to reflect organizational changes (e.g., staffing, provider moves) and metric changes.
• Organize, transform, and convert data into usable information that is easy to understand.
• Develop visualization solutions of population health and quality metrics to convey the meaning of data to staff.
• Understand data storage and data sharing methods. Ensure timely delivery of reports and analyses to proper recipients both internal and external.
• Coordinate with external partners to ensure secure, reliable, and accurate data file transmission.
• Participate in project team meetings.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in related field.
• One year of relevant work experience.
• Solid experience with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Knowledge of clinical quality measures including: QIM, HEDIS and UDS.
• Possess excellent communication skills.
• Ability to learn quickly and be flexible in a rapidly growing and changing work environment.
• Strong attention to detail and desire to problem solve.
• Foster and develop a collaborative team environment.
• Exceptional customer service skills
• Solid organizational skills with the ability to handle numerous details at once.
• Capable of working independently and exercising good judgment in a variety of situations
• Excellent listening skills
• Willingness to take initiative.
• Strict adherence to HIPAA laws and regulations concerning confidentiality and security of protected health information.

Preferred Qualifications

• Knowledge of OCHIN EPIC applications and other reporting tools
• Understanding of clinical workflows and claims
• Experience developing complex data visualization

Physical Demands

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to discern verbal instructions and communicate effectively on the telephone and in person.
• Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to assess the patients, comprehend written medical charts, medical information, work instructions, and to review, evaluate and prepare a variety of written documents and materials.
• Sufficient manual dexterity, which permits the employee to operate computer equipment and other office equipment.
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to work in an office environment.
• Sufficient personal and physical capabilities, with or without reasonable accommodation, which permits the employee to make presentations to large and small groups.

Additional Requirements

• Submit to and pass a drug test
• Successfully complete a criminal background check

Working Conditions

There may be exposure to airborne and blood-borne pathogens, and hazardous materials. This position is not eligible to be a telecommute position.