Job Description
We’re looking for a self-motivated HRIS System Analyst who has a passion for challenges, innovation, and helping people to achieve their goals.
ABOUT INFOSYNC SERVICES
Multi-unit business operators often find accounting and payroll to be frustrating and expensive. InfoSync provides the people and technology so they can focus on their core business.
With over 11,000 locations using our services across 90 different brands, InfoSync is the leading provider of outsourcing services for multi-unit businesses.
WHY WORK FOR INFOSYNC?
At InfoSync, we know that you want to be a valued employee. In order to do that, you need a job with purpose, development, and opportunity for growth. We believe everyone should feel a part of a bigger purpose and enjoy coming to work every day. That is why we’ve hired over 800 employees who help us achieve our mission, vision, and our values.
Mission: Be the leading provider of outsourced business solutions through insight and innovative technologies, the development of people, and delivering excellent customer service.
Vision: Power people, enabling them to maximize their success.
Values: People, Teamwork, Respect, Integrity, Accountability, and Purpose
ABOUT THE ROLE
The primary focus of this position is the support and maintenance of the Human Resource Management System (HRMS) in addition to other systems supported by the HRO Support team.
This individual will serve as a technical point-of-contact for assigned functional areas and assists subject matter experts with ensuring configuration of the HRMS system, data integrity, file management, testing of system changes, report writing and analyzing data flows for process improvement opportunities.
This role will follow a client-centric model – The focus is to proactively tailor our services to meet the evolving requirements of our clients by providing personalized solutions and streamlined processes while maintaining a heightened level of responsiveness to ensure a superior client experience.
Additional responsibilities include: Provide advanced technical and analytical coaching and assistance to ISSVC colleagues, clients and leadership on UKG best practices. Supports the HRMS upgrades, patches, testing and other technical projects as assigned.
Previous Experience:
- 1 - 3 Years UKG Pro
- 1 - 3 Year UKG Workforce Management
Essential Functions
- Accountable for resolving support tickets logged by clients within our ticket management system, ensuring they’re addressed within SLA and in alignment with team metrics.
- You will oversee the coordination of client open enrollment events and implement necessary configuration according to each client’s service level.
- Analyze current systems and processes and identify opportunities for improvements.
- Coach and train clients on effective utilization of the UKG system to promote self-service capabilities.
- Develop and lead analytics strategy to proactively provide the necessary data and insights to support business.
- Perform regular HRIS data audits to ensure system accuracy.
- Assists with reviewing, testing, and implementing HRMS modules within UKG UltiPro including upgrades or patches.
- Assists with creation and maintenance of data integrations solutions between UKG Ultipro systems and other IT related systems.
- Develop complex ad hoc queries and develop customized reports to meet user needs.
- Ensure workflows, approvals and notifications are operating as designed.
- Provides support for HRMS including researching and resolving HRMS problems, unexpected results, or process flaws, performs scheduled activities and recommends solutions or alternate methods to meet requirements.
- Participates in client meetings and conferences ensuring client's needs are met week over week.
Competencies
- Ethical Practice
- Self-motivated with the ability to work independently and confidentially
- Proven business acumen skills
- Proficient with the Microsoft Office Suite products to include Outlook, Word, and Excel
- Excellent written and oral communication skills
- Ability to develop successful relationships with all levels of management
- Strong organizational, problem-solving, and analytical skills
- Proven ability to handle multiple projects consecutively and meet deadlines
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Proficient with HR and benefits enrollment systems (UltiPro experience preferred)
- Understanding of HR System workflow, and ability to make recommendations to promote user efficiency
- Ability to work in a team-oriented environment.
- Work with others to ensure a smooth transition of new client implementation.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday. Specific shift hours to be determined at time of hire. Occasional evening, weekend, and overtime work may be required as job duties demand.
Education Requirements
Associates or Bachelor’s degree in HR or related field or equivalent work experience preferred.