THE POSITION

Are you looking for an exciting opportunity to utilize your experience and knowledge in the information technology (IT) field? If so, look no further! The Health and Human Services (HHS) IT Delivery Center provides end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA).

DESCRIPTION OF WORK

• Member of a team that operates all digital collaboration networking sites.
• Supports the design of all digital collaboration networking sites.
• Supports the delivery of all digital collaboration networking sites.
• Supports the operation and maintenance of all service components.
• Supports technical resources associated with the service.
• Receives work assignments from unit lead and management.
• Provides input regarding the long and short-term service goals and strategies.
• Provides input regarding future requirements and enhancements to ensure successful service evolution.
• Works closely with service lead and management to ensure the service is delivered successfully.
• Provides unit lead and management with information necessary to prepare annual budget requests.
• Provides input in reviewing purchase requests and proposals for correctness and adherence to Department’s and Commonwealth’s standards.
• Ensures all service-related schedules and calendars are properly synced to the service delivery.
• Helps to manage technology documentation, guides, and training courses that are utilized by technical and business staff in the Departments.
• Provides classroom type training for delivery center staff on how to effectively utilize the service.
• Collects and provides required artifacts such as edited recordings, attendance lists, and chat transcripts.
• Troubleshoots and resolves service issues.
• Maintains effective working relationships with managers and coworkers.
• Provides input and helps facilitate the continual improvement of the service.
• Reviews technical manuals and other literature.
• Attend workshops, seminars, and training classes to enhance knowledge in all aspects of the service.

Technical Support

• Ensures the effectiveness and operability of information technology and communications systems.
• Assists in the analysis of complex and / or new categories of hardware issues that impact the effectiveness of business communication systems.
• Assists in the analysis of complex and / or new categories of software issues that impact the effectiveness of business communication systems.
• Assists in the analysis of complex and / or new categories of network issues that impact the effectiveness of business communication systems.
• Assists in the analysis of complex and / or new categories of telecommunication issues that impact the effectiveness of business communication systems.
• Assists in the coordination of efforts of all IT service groups and help desks to identify, communicate, troubleshoot, and resolve high / critical issues that impact business communication systems.
• Creates and maintains technical knowledge templates.
• Encourages feedback for staff and program areas to contribute to knowledge articles.

• Full-time employment.
• Work hours are 8:00 AM to 5:00 PM, Monday - Friday. (candidate may decide schedule) Lunch period will be based on selected work schedule (30 minute/1 hour lunch).
• Telework: You may have the opportunity to work from home (telework) part-time up to 3 days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Free parking is located at the headquarters office.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

• One year as an Information Technology Trainee or Information Technology Technician; or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected].

• 711 (hearing and speech disabilities or other individuals).

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.