CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a(n) IT Manager. Join us and support CSAA IG in achieving our goals.

Your Role:

As an IT Manager, you are responsible for leading and providing direction to Product Owners and Technical Analysts responsible for a suite of insurance software solutions and their participation in large-scale, cross-functional initiatives. This includes mentoring and developing these individuals to improve their knowledge, skills and career opportunities. In addition, you will be developing and evolving innovative programs to drive improvements in overall value and efficiency across our organization.

Your work: (Essential responsibilities)

• Establish trusting relationship with individuals in pursuit of:

• Being a champion and cheerleader to career goals and success
• Collecting and providing feedback from various sources for continuous improvement
• Being an advocate for employee’s decisions/actions taken (“we’ve got your back”)
• Coaching to “how” skills for the role (“...how do I...?”)
• Facilitating and organizing “how” skills development programs
• Being an encouraging sounding board for feedback, scenarios, ideas
• Providing a conduit for cross organization process identification and development
• Relentlessly encouraging of a Community of Practice we aspire to be.
• Helping employee find their voice.
• Supporting a balanced work-life journey
• Broadening knowledge of the ecosystem you support to ensure relatability.

• Identify the Product Owner and Analyst role needs to build the best product development Scrum teams. Inclusive of business acumen, technical knowledge, social and interpersonal skills.
• Work closely with Product Management leaders and other Chapter (role based) leaders to identify resource, skill and process needs across the broader organization.
• Partner with Chapter (role based) leaders on creating, aligning and/or improving coaching/development techniques and programs.
• Actively seek opportunities to introduce and operationalize new tools and processes, or optimize existing ones, to improve the organization.
• Fulfill performance management responsibilities to individuals reporting to you.

What would make us excited about you?

• 5+ years of previous product management/ownership experience, including technical product development and analysis is desired.
• 3+ years of experience in Agile/Scrum practices. Also experience in Scaled Agile practices is a plus
• Experience leading large cross-functional stakeholder groups in complex, matrixed organizations.
• Bachelor's degree in related area or an equivalent combination of education and experience or BSA Certification
• 2+ years of previous people management or team leadership experience preferred, with proven ability to coach and develop high-performing individuals/teams through perfecting and evolving their role.

Critical Soft Skills:

• Emotional Intelligence/Self Awareness
• Mentoring/Coaching
• Communication/Active Listening
• Problem solving/Critical Thinking
• Conflict Resolution/Negotiation
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture.
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $152,010-$168,900.However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full [salary range] for this position across all the states we hire in is $136-710-$202,500. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 15% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii, Alaska and California. California exception does not apply to existing CA employees.

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