IT Process Analyst - Intermediate (Remote)
- UT Health Science Center at San Antonio
- Remote
- 16 days ago
Job Description
Job Summary:
Under general supervision, responsible for facilitating cross-functional teams in evaluating operational business processes to define/diagram current state process flows, document functional requirements to identify process improvement opportunities and/or develop future state process flows. Applies strong analytical skills to evaluate both internal and other available application software solutions to determine the best alternatives for realizing organizational efficiencies. Serves as a Liaison between functional and technical teams in communicating / documenting functional requirements and solution alternatives.
Job Duties:
- Establishes a strong understanding and applies six sigma and lean principles where appropriate.
- Analyzes workflow information and evaluates existing and new software solutions to determine the best alternatives for realizing organizational efficiencies.
- Performs process optimization analysis and develops process artifacts and deliverables (e.g.
- As-Is and To-Be documentation, activity flows, Swim Lane Diagrams, value stream maps, etc.). Participates in or leads fit/gap sessions.
- Designs and develops process measurement analytics and may oversee construction of analytics tools/reports to include constructing the performance measurement formula.
- Identifies problems and creates resolution/mitigation strategies.
- Leads facilitation and elicitation activities/sessions with project teams and participates in or leads fit/gap sessions.
- Collaborates with departmental and business managers to produce case requirements that support business needs and achieve desired outcomes.
- Writes detailed business requirement specifications to be used by developers for process automation.
- Utilizes Process Analysis expertise to conduct or support project managers in detailed project planning, requirements definition, analysis, implementation, development of risk mitigation strategies, and ensure quality of expected outcomes.
- Facilitates workshops/interviews and applies advanced process modeling and analysis techniques for improvement in business systems, processes, and technology.
- Documents issues and opportunities for improvement.
- Serves as a liaison between technical and functional subject matter experts to ensure delivery of quality outcomes.
- Develops and/or maintains inventory of existing software solutions and processes artifacts and deliverables to include activity flows, diagrams, value stream map, etc.
- Communicates requirements across multiple stakeholders, and sponsors and serves as the point of contact for technical and functional subject matter experts during the project lifecycle.
- Collaborates with the appropriate production support team members to research and troubleshoot issues and address operational questions.
- Leads functional teams on moderate to complex projects in determining process or workflow performance and appropriate metrics to be applied.
Education:
Bachelor's degree in Computer Science, Information Systems, or related field is required.
Experience:
Three (3) years experience in project settings performing process and systems analysis, requirements identification, and configuring or administering software solutions is required.
Highly Preferred Experience:
- Process diagramming using MS Visio.
- Meeting facilitation for requirements gathering.
- Strong analytical skills.
- Ability to work with various group sizes to reach consensus on approaches to achieve expected project outcomes.
- Ability to bridge functional requirements into technical requirements.
- Knowledge of or basic software development life-cycle (SDLC) exposure.