IT Support Technician – Level II – Fully Remote

The MAPCO team of more than 1,600 dedicated employees with a strong commitment to customer service delivers Convenience You Can TRUST® in 192 company-owned convenience and fuel retailing units. Operating in Tennessee, Alabama, Georgia, Arkansas, Kentucky and Mississippi, MAPCO is a subsidiary of Majors Management, LLC which is a leader at operating, developing, serving, and supporting retail and convenience centers and gas station properties, and a leading distributor of high-quality branded motor fuels.

This Retail IT Support Technician position will be responsible for responding to the IT Salesforce tickets by investigating IT related issues and questions. The Retail Support Technician should have a guest service minded attitude and IT experience to handle all IT issues.

Responsibilities

• Diagnose and repair any hardware malfunctions in our stores over the phone
• Develop a short-term and long-term strategy for issues
• Support our store team members in a friendly and guest service mentality
• Collaborate with the field technicians to ensure all issues are resolved in a timely manner

Schedule

• Monday – Friday 8:00 AM-5:00 PM - with additional weekend shifts as needed

Requirements

• At least 1 year of IT support experience, preferably for multi-unit retail locations
• Window OS troubleshooting experience
• Basic network knowledge
• Strong written and oral communication skills
• Strong time management skills to prioritize issues
• High School Diploma or GED required
• Retail industry experience a plus