In this role key responsibilites:

• Employee Inquiries: Respond to employee questions and concerns regarding benefit plans (e.g., health, dental, vision, life insurance, and retirement plans) through phone, email, and ticketing systems. Provide guidance and support to employees in understanding available benefits.
• Health and Welfare Benefits: Assist in the administration of health and welfare programs for SCA (Service Contract Act) and non-SCA employees, including processing new enrollments, qualifying life events, and changes in coverage.
• SCA Compliance: Monitor and ensure compliance with the Service Contract Act (SCA), including assisting with SCA employee benefit statements, and reconciling employee benefits with SCA wage determinations.
• Leave Management: Support leave-of-absence processes, including FMLA, ADA, and Military Leave. Assist employees in submitting requests and ensure accurate tracking and documentation of leave.
• Benefit Billing and Reconciliation: Assist with benefits billing, ensuring accuracy in employee deductions for health, dental, and vision insurance. Reconcile discrepancies and ensure timely payment to vendors.
• Court Orders: Process and review court orders such as Qualified Medical Child Support Orders (QMCSO) and wage garnishments, ensuring compliance with legal requirements.
• Tuition Reimbursement: Process employee tuition reimbursement requests, ensuring documentation is complete and employees meet eligibility criteria.
• Dependent Verification Audits: Conduct audits to verify the eligibility of employee dependents for benefit programs, ensuring compliance with company policies and legal requirements.
• Benefit Communication: Assist in preparing and distributing communications to employees regarding benefit offerings, upcoming deadlines, and policy changes, particularly around open enrollment and benefits education initiatives.
• Census Data: Assist in maintaining accurate census file feeds for health plans, ensuring data integrity in contributions, deductions, and employee changes.

Working Conditions:

• Work Environment: Hybrid or in-office work arrangment. Remote could be a consideration.
• Schedule: Full-time, standard business hours with occasional extended hours during peak periods, such as open enrollment.

• Education:
  • High School diloma or equivement, degree in Human Resources, Business Administration, or a related field preferred; equivalent experience may be considered.
• Experience:
  • 0-2 years of experience in benefits administration, preferably within a government contracting environment.
  • Knowledge of SCA (Service Contract Act) regulations is a plus.
• Skills:
  • Strong customer service orientation and the ability to handle employee inquiries professionally and confidentially.
  • Attention to detail and the ability to manage multiple tasks simutaniously.
  • Proficient in Microsoft Office Suite (Excel (pivot tables), Word, Outlook).
  • Experience with HRIS (Human Resource Information Systems) and benefit administration platforms preferred.
• Certifications:
  • Any relevant HR or Benefits certifications (e.g., CEBS, SHRM-CP, PHR) are advantageous but not required.If you want to make a positive impact everyday, please apply now and Discover Your Place in Our World to make a positive impact!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.