Junior Patient Care Navigator

Compensation: $25 - $35 hourly

Position Overview: We are seeking a skilled and experienced Junior Patient Care Navigator to work under our Lead Patient Care Navigator within our call center operations for intake calls. The ideal candidate will have expertise in handling personal injury intake processes within a call center environment. The Junior Patient Care Navigator will be responsible for ensuring efficient handling of patient inquiries and maintaining high standards of customer service.

Key Responsibilities:

• Personal Injury Intake: Oversee the intake process for personal injury cases, ensuring accurate and timely collection of relevant information from patients.
• Customer Service Excellence: Maintain a strong focus on providing exceptional customer service to patients, addressing their concerns, and resolving issues effectively.
• Data Entry and Analysis: Manage data entry tasks related to patient information, case details, and call records. Analyze data to identify trends, track performance metrics, and measure team effectiveness.

Qualifications:

• Proven experience in call center operations, preferably in a healthcare or personal injury setting.
• In-depth knowledge of personal injury intake processes and legal requirements.
• Strong understanding of customer service principles and practices.
• Proficiency in data entry and analysis, with experience using CRM or call center software.
• Excellent communication skills, both verbal and written.
• Detail-oriented, with strong organizational and problem-solving abilities.
• Experience in patient services or healthcare administration is highly desirable.

Join Our Team: If you have a passion for delivering exceptional patient care and driving operational excellence, we invite you to apply for the Junior Patient Care Navigator position. Join our team and play a key role in guiding patients through their healthcare journey while ensuring the highest standards of service quality and efficiency.

Job Type: Full-time

Salary: $25 - $35 hourly

Expected hours: 40 per week

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Los Angeles, CA (Must be located in or around LA area)

Work Location:

Remote with some in person team meetings

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

Application Question(s):

• Please submit this survey with your application: https://survey.zohopublic.com/zs/dCD3nG
• Please complete this assessment along with your application:

https://www.tonyrobbins.com/disc/#:~:text=Developed%20by%20psychologist%20William%20Moulton,varies%20depending%20on%20the%20person

Work Location: Remote