Labor & Employment Specialist-Navigator (REMOTE)
- State of Colorado Job Opportunities
- Remote
- 28 days ago
Job Description
Department Information
THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY
THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL
5:00 PM ON TUESDAY, APRIL 30, 2024.
This position is intended to be 100% remote but may still be required to report to a given state office due to business need or at the discretion of the supervisor.
The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs. This is a values-driven organization, committed to accountability, agility, collaboration, and respect.
We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.
In addition to rewarding and meaningful work, we offer excellent benefits:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
- Medical and dental health plans
- Employer supplemented Health Savings Account
- Paid life insurance
- Short- and long-term disability coverage
- 11 paid holidays per year plus vacation and sick leave
- BenefitHub state employee discount program
- MotivateMe employee wellness program
- Excellent work-life programs, such as flexible schedules, training and more
- Access to participate in employer-supported employee affinity spaces
- RTD Eco-Pass Commuter Program
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs
Our agency website: Colorado Department of Labor and Employment
CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our
website: https://sites.google.com/state.co.us/disability-hiring-preference/home
PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.
Description of Job
Pay for position:
$23.27 - $32.41 Hourly
$1,861.38 - $2,592.92 Biweekly
$4,033.00 - $5,618.00 Monthly
$48,396.00 - $67,416.00 Annually
This position will assist Unemployment Insurance claimants that are selected to participate in the RESEA program with scheduling appointments, updating the Colorado’s labor market exchange database, identifying career goals and developing individualized reemployment plans, and providing meaningful referrals to services and community partners that will address reemployment barriers. Complete reengagement appointments with claimants who fail to participate timely.
SAVE THE DATE:
8:00 AM 5/8/2024 - 11:59 PM, 5/14/2024
After minimum qualification screening, there will be an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies.
This permanent part-time position will be expected to work 40 hours per week and is eligible for benefits. The normal working hours for this position are 8:00 am to 5:00 pm, Monday through Friday.The hours can and may fluctuate depending on workload and budget. Typically these positions will have a heavier workload from October through March and a lighter workload from April to September. Additionally, the budget for Unemployment Insurance is variable based on economic conditions. Fluctuations in workload and budget may require reduced work hours.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description:
H6N2TX
LABOR/EMPLOYMENT SPECIALIST I
MINIMUM QUALIFICATIONS:
Experience Only:
Four (4) years and six (6) months of relevant experience in an occupation related to the work assigned to this position.
Professional experience in an occupational field related to the work assigned to the position to include: Customer Service in a Call Center environment and/or Direct Customer Support through dedicated platforms involving intermediate to complex data entry, crisis based case management and/or customer service.
OR
Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) years and six (6) months.
For Example: BA plus 6 months of work experience in any of the following, Customer Service in a Call Center environment and/or Direct Customer Support through dedicated platforms involving intermediate to complex data entry, crisis based case management and/or customer service.
Required Competencies:
-
Customer Service minded - Computer proficiency - ability to quickly learn new programs and apply new skills
- Detailed and thorough verbal and written communication skills
- Ability to explain things clearly and in a variety of ways
- Patience
- Problem solver
- Positive attitude and outlook
- Team oriented collaborator
- Active listener
- Flexible with change
- Motivated self-starter
- Enjoys helping others
- Ability to work remotely
Desire to work online and/or phones daily
Preferred Qualifications:
- Previous experience in a customer service or contact center role.
- Previous experience working in a remote/virtual position.
- Familiarity with CRM software and ticketing systems.
-
Proven ability to meet or exceed performance targets and KPIs. - Excellent time management and organizational skills.
- Experience with client intake and assessments.
- Trauma informed approach.
- Knowledge of Workforce Center Services and Connecting Colorado.
- Knowledge of unemployment insurance able and available/work search eligibility requirements.
- Bilingual in Spanish.
- Experience performing alike duties as a State of Colorado Classified employee.
Conditions of Employment:
- Must be a Colorado resident at time of application.
- You must pass a thorough background check prior to employment.
SAVE THE DATE:
8:00 AM 5/8/2024 - 11:59 PM, 5/14/2024
After minimum qualification screening, there will be an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.gov/board-rules.
Supplemental Information
For questions regarding this recruitment, please contact: [email protected]
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.
Comparative Analysis Process- Written Exam
SAVE THE DATE: 8:00 AM 5/8/2024 - 11:59 PM, 5/14/2024
After minimum qualification screening, there will be an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies.
Comparative Analysis Process – Structured Application Review
After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.
Supplemental Questions
Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.
THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIES
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at [email protected]. Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.