Job Title: Laboratory Client Services Representative - Work from Home (Pennsylvania) - Full Time - Days
Location: Danville, Pennsylvania
Job Category: Customer Services, Lab
Schedule: Days
Work Type: Full time
Department: Laboratory Contact Center Team
Date Posted: 05/13/2024
Job ID: R-62283

Job Summary

Responsible for basic problem solving and communication with internal and external customers in order to provide prompt, accurate, friendly and quality service. Utilizes appropriate computer systems to document calls, dispatch couriers, accession laboratory specimens, and provide information to all customers.

Job Duties

• Receives client calls for results and notification of results for Diagnostic Medicine Institute, including critical values for inpatients and outpatients via telephone and other methods of communication, confirms test orders for both common and esoteric test requests, notifies clients of quantity not sufficient, missing specimen or improper collection, requests for additional demographic information, and addresses clients' questions and problems promptly.
• Responsible for handling complex client service issues that includes client concerns.
• Maintains proficiency at all call center workstation assignments, provides clients with technical information for those areas trained and approved to include specimen collection protocols, specimen requirements, volumes, and turnaround times, etc.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

This position will include a weekend and holiday rotation. This role is anticipated to work every 4th Saturday/Sunday and 3 Holidays every 2 years.

Preference will be given to candidates in Pennsylvania living in the Geisinger footprint.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 2 years-Related work experience (Required)

Our Purpose & Values

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.