LD - Retirement Counselor 1
- Public Employees Retirement System
- Remote
- 18 days ago
Job Description
Initial Posting Date:
04/30/2024 Application Deadline:
05/08/2024 Agency:
Public Employees Retirement System Salary Range:
$3,948 - $5,483 Position Type:
Employee Position Title:
LD - Retirement Counselor 1 Job Description:
Do you thrive in a fast paced, high production environment and have customer service experience? Are you looking for a work from home opportunity? If so, apply today!
The Public Employees Retirement System is recruiting for a Retirement Counselor 1 (Employer Account Representative).
This is a full-time, Limited duration workload position. This position is expected to last through June 30, 2025; however, based on workload need and funding it could end at any time or be extended.
- This position is based at our headquarters office in Tigard, Oregon, however, the successful candidate is eligible for a 100% remote work schedule.
- This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur.
- This position is represented by the Service Employees International Union
We serve the people of Oregon by administering public employee benefit trusts to pay the right person, the right benefit, at the right time.
Operations Division
The Operations Division is responsible for providing accurate information and timely customer services to PERS members, including comprehensive retirement plan information and assistance, issue resolution; providing accurate information and timely services to PERS employers including employer education, reporting assistance, compliance, overdue data, and contribution collection and validation; intake and processing of all benefit applications and stand-alone forms before and after retirement; initiating benefit estimates and processing purchases; determining eligibility for withdrawal; approving and denying disability applications; determining beneficiaries for pre- and post-retirement death benefits; reviewing court orders for compliance; calculating, maintaining, and ending all service retirement, disability, divorce, and death benefits for the PERS, OPSRP and IAP retirement programs.
Retirement Counselor 1 (Employer Account Representative).
As a Retirement Counselor 1, Employer Account Representative, you will perform complex and technical assignments by means of frequently researching member/employer information specific to contracts, laws, regulation, and statutes. Perform the reconciliation of employer and member accounts.
Benefits of Working for the State of Oregon & the Public Employees Retirement System
We strive to create an environment that is supportive and encourages work-life balance.
Additional benefits include:
- Work/life balance, 11 paid holidays a year, and a competitive benefits package.
- Advancement and learning opportunities that will help grow your career with the State of Oregon.
- Remote work option.
What Are We Looking For?
Minimum Qualifications
One year of experience researching or reconciling accounts AND explaining rules, programs, or procedures.
One year of experience researching or reconciling accounts AND explaining rules, programs, or procedures.
OR
One year of calculating payment amounts AND explaining rules, programs, or procedures.
OR
12 quarter (8 semester) college level credit hours in Accounting, Finance or Business Administration
Candidates who are the most competitive will possess the following skills, background, and areas of experience:
- Excellent communication skills that include being an active listener, having ability to adapt communication style to audience and willingness to negotiate or compromise with members.
- Prior customer service experience in a fast-paced, high-volume environment. Dedication to get results, especially when faced with obstacles or distractions.
- Organized and motivated to meet daily, weekly, and monthly productivity goals. Able to prioritize time and resources accordingly.
- Thrives in an environment of respect and diversity. Willing to compromise, take responsibility and accept constructive criticism.
- Ability to prioritize and use analytical and critical thinking. Willing to be creative and flexible with problem-solving.
- Preferences may be given to candidates with PERS experience.
Application instructions & requirements
Current State of Oregon Employees: Apply via your employee
Workday
account. External Applicants – Apply via the
State of Oregon job opportunities webpage
- Fill out the application or submit a resume. Your submitted experience fields or attached resume should include the dates (mm/yyyy) for each employer.
- Complete questionnaire. Answer the checkbox-style questions before submitting your application.
- Cover letter – In your cover letter, please describe your experience and skills you have as it relates to the requirements and desired attributes for this position. Please attach your cover letter to your application.
- After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
- If you are a veteran, you may receive preference. The task to upload your documents will come before the public records request and gender identity questionnaire tasks.
- If you have questions about the job announcement, or how to apply, please contact the recruiter by email at [email protected] or by phone at 503-603-7500.
Additional Detail
- Finalists will be subject to a criminal history check. Criminal records are compared against the needs of the position and if found to conflict then may lead to disqualification.
- Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit Veterans Resources
- Remote work requirements – Must be able to demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements. A home, private workspace is preferred.
- Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.
Helpful Links & Resources
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| Workday Applicant FAQ
| What You Need to Know to Get the Job
HELPFUL LINKS AND CONTACT INFORMATION
Learn more about
PERS
Learn more about
Oregon
For additional information you may contact the recruiter by e-mail at or by phone at 503-603-7500.
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
PERS is an Equal Opportunity, Affirmative Action Employer
Committed to Workforce Diversity
Committed to Workforce Diversity